HP Photosmart c410a: new computer will not let me install the photosmart software... 'enable usb in BIOS '.

What a waste.  Just bought a new computer with Windows7 Pro descktop installed.  Could not load the HP software by using the cd or download from HP. I get the message below.  New computer and all the usb ports work.

ANYONE?

Photosmart c410a

NMR SDGOB-0826

p/n is not found

Thank you

USB drivers "this computer has no USB software necessary support to allow for the completion of an installation of the USB." The installation cannot continue until this is resolved.

Action required: click Cancel to exit this software installation. To install this device as a USB device, see your computer documentation or the documentation of expansion card USB for more information on USB drivers. »

A USB device "this computer does not have the necessary support of USB hardware enabled to allow for the completion of an installation of USB. The installation cannot continue until this is resolved.

Action required: click Cancel to exit this software installation. In order to install this as a USB device, see your computer documentation or documentation for more information USB expansion card. If you are sure that your computer has the physical USB connectors, refer to the documentation on how to enable USB in the BIOS of your computer. »

In fact his problem with the installation.

Extract the exe file in a folder using 7zip

Then delete usbready.exe

And run setup.exe

I had this exact error and solved with these exact steps on a new installation of windows with asus motherboard with all the usb ports on work.

For some reason any the usbready.exe is just trash in some installations and does not correctly detect the usb ports.

Edit: You can also follow these steps if you do not want / can not install 7zip

From Windows Explorer type folder in the address bar and press ENTER.

Locate and open the most recent HP installation folder, which begins with 7z (e.g. 7z1234a).

Open the installation folder.

Locate the file named usbready.exe, rename it to usbready1.exe or delete it.

Go back up a level and start the Setup.exe program.

Now follow the installation and check the differences.

Tags: HP Printers

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