HP Photosmart D110: removal of tenacious document printing queue

In the queue of my printer printing a document that do not print and refuses to be deleted there.  Other documents in the queue (before & after) were easy to remove, but it said "Delete" for a day and a half now, without be deleted.  This is why I can't print anything else.  And to make things worse, I don't know even where the document came from.  Under "Status", it says it is deleting, and under the 'pages' section, it says 24/8.  I tried several direct ways to remove the document in the print queue.  Thanks for any help you can give.

Hello

From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.

Naviguer navigate down to the print spooler service, right-click and select Properties, then click the Stop button.

Now search for C:\Windows\System32\Spool\PRINTERS , then delete the tasks within this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Printers

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