HP photosmart prem 310 cannot receive data from the pc

Ive installed the new printer hp photosmart prem 310 series. I get a message saying that the printer can receive data from the pc. I have went to hp site and ran updates of drivers and software

Have you tried that?
HP Print doctor for help with many printing problems

http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&docName=c02073861&JumpID=ex_r4155/HHO/IPG/ccdoc/trailhead_doc&lang=en

I hope this helps.

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