HP Photosmart Premium - C309g and it stopped printing in black (but prints color)

Similar Questions

• Photosmart Premium c309g-m does not print in color

  My Photosmart Premium c309g-m stopped printing in color, it only prints black. Both of my computers - laptop with Windows 7 and office with Windows XP.  The ink cartridges are all relatively new and have a lot of ink.  It started yesterday and there is no update for the computer or the priinter since the last time that I printed and got the color.  What should I do?

  Hello Stephsails,

  I recommend troubleshooting using the following article:

  http://support.HP.com/us-en/document/c01787835

• HP Photosmart Premium C309g-m: adding a printer wireless

  I try to add a wireless printer to my laptop Toshiba Satellite A505 running 64-bit Windows 7 SP1.  When I go to devices and printers and click Add a printer, and select Add a network, wireless or Bluetooth printer I get two entries for the same HP printer

  Printer Name                                                                                                    Address

  HPxxxxxx (HP Photosmart Premimum C309g-m) http://192.168.1.10:3910 /

  Photosmart C309g-m (HP) 192.168.1.10 Premimum

  These are the same printer.  We must I use and why?

  Hello @MAHRJB ,

  Welcome to the HP forum.

  I understand that you have a question about two different printers you see when you try to add a printer.

  HP has worked with microsoft to put the simplest version of the printer drivers in the windows operating system.

  It works little inspiring plug-and-play.

  This is a nice feature for the windows operating system, but it supports only the most characteristic of the printer.

  It appears as HPxxxxxx (your printer here) http://000.000.0.0

  Choose this one will give you the ability to print.

  I would recommend another option you see. This will give you a better use of your printer.

  I hope this helps.  Let me know if you have any other questions.

• Photosmart Premium c309g fails to print - product number CD055A

  Operating system - Windows 7 Home Premium - Hardware is a laptop

  Error message - Document cannot print

  Changes to the system - None until the problem occurred

  Wireless printing worked very well; then suddenly unable to print.

  1. have uninstalled and installed the printer drivers and the solution Center

  2 solution Center shows printer is connected

  3 analysis function works correctly in scan mode

  4. the ink levels are displayed correctly

  5 scan doctor indicates all functions work correctly

  6 print in Photosmart Office on line Ethernet router to the printer

  7 have you checked the network (domestic) IP addresses; Looks OK, also supported by the fact the remote scan document works

  8 HP update indicates all functions of driver is up to date.

  9. tried to follow all the built in troubleshooting guides

  But, when a test page prints in the properties of the printer or the Scan Doctor (even though the doctor scan gave all the controls green), the test page will not print, and finally the error "Unable to print document" appears in the solution Center. Process seems to timeout and then displays the error message.

  During the process of re-setup the only thing that I have noticed and which may be out of the ordinary, was the printer to be selected was noted as "wired". The installation process then set up the wireless connection and noted that the all-in-one printer has been connected. But so do print function does not work and the remote scan function.

  I see an another item which is strange. Two icons of the printer are set up in the printers and faxes. One is HP Photosmart Premium c309g and HPFDFC41 (HP Photosmart Premium c309g-m). Why two Photosmart devices?

  Followed all the recommended steps. It is interesting to note that during the installation of the full feature printer was still noted as a wired connection. However, the network connection has been implemented and worked successfully.

  Encountered the same problem. State of the document scan and ink has been authorized; but they could not print a test page.

  A ran the doctor printer and Scan; all boxes have been checked green.

  A run the hardware installation wizard. This time the S/W noted that the printer has a wireless connection. The analysis of test ran successfully; but the case of test printing, after several seconds, resulted in a 'document cannot print."  This seemed to be the idea or the "a needle in a haystack" for me, the error was apparently issued on a timeout.

  Has looked for something else (outside drivers etc.).

  The solution:

  McAfee firewall, after several years, it has failed and has chosen to block the printer communication, while leaving all the rest alone. I had not changed any settings or authorized programs.

  McAfee is no longer with me. Am to assess competitors. In the meantime have enabled the Microsoft Firewall. Can print successfully from the laptop through the router to the wireless printer wireless.

  I know just enough to get me in trouble, so don't know if HP diagnostic tools should have picked up the fact that communications were being blocked or not. But, I appreciate the comments and troubleshooting tips.

  I hope that fixed the problem.

• HP Photosmart Premium C309g do not print black ink

  Hello

  My HP Photosmart Premium C309g (CD055A) will not print black ink even if the cartridge is full. He's going through the motions of printing but the pages come out blank. It prints colors, they are not as dark as before, so I know that black is not working. I have cleaned the print heads, turned off the printer, unplug the printer, restarted the computer, but nothing works. I get colors on the report of the print quality, but the printer status report comes out blank. I bought a new black ink cartridge (564XL) think the previous one was defective (levels showed a 75% ink) but I still have the same problem. Any suggestion would be appreciated. Thank you.

  Hey,.

  I see you have done some troubleshooting on the issue of the print quality that you are experiencing.  I would make sure you did all the troubleshooting steps available for your research problem in the document following the link.

  Print colors are the colors should not when the C309 Photosmart Premium printing.

  If you have completed all these steps, then I check the status of your printer warranty.  If it is out of warranty, you should consider the solution provided by Bob_Headrick in the thread found here.

  Hope this helps,

  Jason

• HP Photosmart premium c309g-m not scanning

  I have a HP photosmart premium c309g-m all-in-one that I'm trying to use wireless with my HP laptop running windows 7.  I can print fine wireless but I can't scan to my computer, I tried to use the controls on the printer as well as windows fax and scan.  It will allow me to scan from the printer to a memory card (although when I try to load the jpeg scanned on my memory card on my computer, it shows) also infected but I can't scan to my computer.

  Technical support said there Firewall Norton 360 but when I contacted Norton they disabled the firewall and it still does not, and now tech support said I'm a month out of warranty and will not help me unless I pay and I am reluctant to pay to get the same answers I receive for 9 months now so I thought that maybe someone here could save me money and help me.  I'm also tired of the pass the blame game of: oh, it's for lack of qwest, now it's the fault of windows 7, then it's lack of norton, I even had a tech tell me it was my fault that this printer can not scan wireless but it worked before on my old network.

  When I ran the diagnostic scan it says no scanner installed so we re-installed the software, the updated drivers, but it still says the scan driver is corrupted or missing and it cannot update the driver.  When I run the diagnostic utility that he says no printer not found on the network, but still the printer says no problems found and the network is configured correctly and I still have no problem of wireless network printing I just can't scan.  Please help me!

  If anyone has this problem I finally solved it, (no thanks to HP technical support) here's how:

  I disabled my firewall, I reinstalled the software from the Web site (once again) then I found this download for a software fix http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3793676&sw_lang= (even if I've never had Vista on this computer only windows 7 so I have not upgraded) after that I went on the start menu to HP , HP photosmart premium c309g and finished install the software then restarted and it worked.  Since then the only time where I had a problem was when my computer is closing because of low battery and when I'm back from fashion 'sleep' my printer has been disconnected and the scanner n "t work so I rebooted and the printer and the scanner worked perfectly!

• Photosmart Premium c309g made monitor flicker

  I recently bought a photosmart premium c309g and installed to get to run on my system as a wireless printer.  I use xp SP3 on my operating system.  Since I installed the printer, my monitor flickers and then all the few minutes when the printer is turned on.  I don't have this problem when the printer is off.  It's annoying when I'm working and I need to prevent this.  Any suggestions?  Use the cable usb rather than Wireless Setup?  Other than this issue the printer seems to work very well.

  I think I solved my problem so if someone else knows this. . I uninstalled my printer and reinstalled with a usb cable AND the free wireless/bluetooth still seem functional.  Also, I installed only the software necessary to operate the printer and does not have all the extras that come with the printer.  That seems to have made a huge difference.  No more flickering and the printing speed is much improved with usb.  . . no more print is chess.  I had several people earlier today, when printing pdf files.

• HP Photosmart Premium C309g suddenly stops printing wireless

  I recently bought this printer. I've set up to print wireless. I installed and uninstalled twice b/c after about three times wireless printing, it stops wireless printing. Here is the order of events.

  (1) install the software according to the instructions

  (2) test page wireless printing, that always works

  (3) other printing things the same day wireless (works fine)

  (4) try to print something wireless as 2-3 days later

  (5) it does not. Get message of the staing HP Solution Center which is obvious: Document cannot print (duh). Through troubleshooting (Windows help). It tells me to make sure that it is the default printer (it is) and then check if it is online. It is usually not. So I choose to do the printer online (which is a sub-question, and I'm sure is related to the problem, why it keeps automatically be disconnected?)

  (6) attempt to print

  (7) message appears saying that HP Photosmart C309g-m offline (Solution Center)

  (8) read troubleshooting tips (HP Solution Center), which tells me to connect via USB to print (which annoys me because there is no available solution that tells you how to restore a wireless communication between the router/computer/printer)

  (9) which I did the first time around, but find that when I connect using the USB, it prints well. Any attempt to return to wireless printing is reflected in steps 7 and 8

  (10) check the connection of the application printer wireless network printing. Indicates that the printer is properly connected wireless. I know that my laptop is on the same network b/c that's the only one I have and my internet connection is not interrupted somehow.

  (11) get frustrated, uninstall and reinstall the printer

  Repeat step 2.

  This has happened twice already, and I bought it so that I COULD print wireless. He must be troublemaker solution Quen uninstall then reinstall the printer each time that happens (up to once a week).

  I have a laptop computer, a printer and a wireless router.

  have a Belkin g MIMO Wireless router

  I own a Dell Inspiron 1520 laptop

  I have a HP Photosmart Premium C309g (bought less than 2 weeks ago)

  I do not turn off the router or printer. Rarely I have turn off the laptop. Reset the router in the past has not helped. Turning and on the printer or the laptop in the past has not helped.

  Issues related to the:

  (1) how to prevent printing to offline on my laptop

  (2) how to restore communiucation between the printer and the laptop computer on the wireless network?

  (3) how do I keep the communication between the computer laptop and printer (and I assume that the router) to go Bye Bye?

  Thank you

  Kenya

  About what you suggest, the IP address remained the same throughout the facilities and absorption.

  However, I have thought of it. I guess that the wireless connection on the printer. I went back to the office and looked at my network settings. I needed to "find" my wireless signal. The first time that I've refreshed my wireless name does not show upward. I refreshed again and POOF! He was there! So I chose and put in my password (I think that his WPA encryption). When he finished the wireless network connection, it is printed on a network status page. Given that I printed this page so many times already I happened to have an old on my desk. I noticed that the IP address is the same (although today, I uninstalled and reinstalled again) on both forms. Anyway, when I returned to my computer (which is in my living room) HP Help Center had a giant green check mark on it and said that the printer is connected. Then I printed something and it worked! YAY! It would be great if HP put in information on the way to reconnect wireless when you get this message "the printer is not connected. Who knows maybe I needed to evacuate to understand! Laughing out loud

  So for everyone out there, if this happens to you:

  1) go to your printer

  (2) select the arrow to see the next menu. (it should be on the right side of the LCD screen, it looks like a triangle on the side)

  (3) select Setup--> network--> network wireless assistant

  (4) the printer will start to search for wireless networks

  (5) choose your network (or the network you are using...  It should be the same as your computer/laptop is on)

  (6) if it is password protected, enter the password/password

  (7) your printer will print a network status page.

  (8) your computer should "recognize" the printer on the network itself. Your HP help window can display a large green check mark (it's a good thing!)

  (9) print what you want!

  * Note I guess that you may need to do this each time the printer goes into sleep mode. Its not that boring!

  -Kenya

• Photosmart Premium c309g-m: cannot print from word and excel files

  Hello

  My question previous (25/02/2016 09:44) problems with the HP Solution Center has been resolved today - I can open the program and I can scan.

  But now I can not print word and excel files - the paper is completely empty. I can print emails from google, but they are difficult to read.

  In Control Panel, devices and printers, I have until now had a HP printer: HP0BAC44 (HP Photosmart Premium C309g-m) but now I also have the printer: HP Photosmart Premium C309g-m (Standard). Who would have something to do with the problem? I tried printing from two of them, but the result is the same as mentioned above.

  Can you help me please?

  Thank you

  Peter S.

  Hello

  Bought a new printer (Envy 5646), and all my problems are solved.

  Thank you

  Peter S.

• printer photosmart premium c309g set up failed

  My HP photosmart premium c309g (wireless connected to the network) is visible on my laptop but not on my computer by cable with windows xp, at least not by the HP software I have installed. When I enter the ip address of the printer in my browser on the xp machine, it opens the Web page, and everything seems fine.

  When I add a new device with the HP software it saids "printer is detected", but after a while, I get the message: in Dutch: het instellen van printer is mislukt, translated into English (I Think) "the implementation failed.

  The printer used to work on the computer. I don't know what I did so that it stops working. To solve the problem, I uninstalled the software and installed it again. The problem still exists.

  I tried the hp doctor. The printer does not appear. (The software showed a usb printer which was not connected at all)

  Is there a solution?

  Thank you

  Hi adst.

  Try using the brush included in the CD or download. Let me know what you find?

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the uninstall_L4 (exe or Bat)

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-73652-3&cc=US&DLC=en&LC=en&os=228&Product=3793676&sw_lang=

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the uninstall_L4 (exe or Bat)

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-73652-3&cc=US&DLC=en&LC=en&os=228&Product=3793676&sw_lang=

  10. run the download to reinstall the printer

• Extremely slow printing wireless with HP Photosmart Premium C309g-m

  I see extremely slow print speeds when printing from a Mac or a Windows XP system on a new printer HP Photosmart Premium C309g-m wireless. The printer starts printing immediately when I request a print, but it only prints one line. It will take about 15 minutes then to print the rest of the page, each print after a very long break line. Print demo page doesn't exhibit this problem, only documents of programs such as Word 2008, Safari, and Firefox (I tried firefox on PC and Mac) are affected.
  
  If I connect to the printer via a USB connection it prints very well, so this problem seems to be the only wireless printing.
  
  Printer: HP Photosmart Premium C309g-m
  Computer: Mac mini (late 2009 model) (also tried a Windows XP laptop, by comparison using the latest drivers from the HP website)
  OS: Mac OS X 10.6.2 with all available updates installed
  Method of connection: cable Ethernet connection to the router wireless
  Printer drivers: version 2.2.1 (Apple provided, drivers HP never installed as system comes with 10.6)
  Wireless router: Apple TimeCapsule (early 2009) 1 TB, honing a/d and modes of b/g on 2.4 and 5 GHz. TimeCapsule is in transition as the DSL modem handles DHCP service mode
  Encryption: WPA2 Personal, no MAC filtering or hide the SSID.

  IP addressing scheme: all addresses are distributed by the server DHCP without reservation of any kind

  The TimeCapsule is sitting three inches from the printer and the printer indicates the complete signal. Connecting the printer to the wireless network and setup of the printer on the Mac went off without a hitch. Only when you print a test document discover us the problem. The wireless network will behave as expected when you access Internet from Mac and Windows devices (tested with a laptop computer Dell XP and a MacBook with OS X 10.6.2), so I don't see any problem with the wireless network together.
  
  Attempt to use:
  1 reboot and power off, wait, restart the computer
  2 reset the print subsystem, the printer off and on again and reinstall the printer

  3. disconnect the power to the printer and let it sit for several minutes before trying to print wireless.
  
  None of them worked.

  I don't know exactly what is happening... I'll have to think about.

  Looks like you're running with the current configuration.

  Can we call this resolved?

• HP Photosmart Premium C309g: 10 Windows printer driver for HP Photosmart Premium C309g

  Where can I find a Windows 10 driver for HP Photosmart Premium C309g printer?  I tried the Printer Wizard and it didn't work.  Thank you

  Thanks, it worked!

• Photosmart Premium C309g - print in color, not black

  I have a Photosmart Premium C309g which, until a day or two before, worked very well. Black ink does not work.

  I tried already. .

  • Change both black cartridges (regular and photo)
  • Cleaning
  • Alignment (when I try to align printer says "Alignment failed."

  Print fine - but not black color.

  Problem happens both when printing from a computer, as well as select black copy then copy - gives only a blank page.

  Printer on a network and is used for both Mac and Windows 7.

  You can give me any help would be appreciated.

  Thank you.

  Try the suggestion in this thread to soak the printhead.

• HP Photosmart Premium C309g-m: color ink not printing...

  Hi, I have problems Printhead and cannot print in color. This, I thought was similar to a problem where the black was not printing. The link that is HERE. I cleaned and soaked the printheads to 2. IN hot water for 10 MIN then dried on the print head and I'm waiting for the results.

  As I was cleaning I found an accumulation of black ink. I had cleaned it and soaking got rid of every trace of it.

  So is there anything else I should do? The printer is a: HP Photosmart Premium C309g-m

  Thanks for your time and your support!

  As the author of the post you referenced , I would say through all stages, including the verification that the vents are disposed of properly.

  You can also go through the steps of troubleshooting in the paper here.  Print a page of diagnosis as on the Six Solution and repeat the printhead, cleaning of the façade or the Toolbox.

• Can print but not scan: HP Solution Center says "HP Photosmart Premium C309g-m is disconnected!

  Hello

  I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!

  I printed a wireless test page and it works.

  Any help will be appreciated!

  Thank you

  Catherine.

  Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

  In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

  Download this file and if the option to use the full setting software.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&

  Install and let me know the result!

  Have a great day!

  -Spencer

  PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.