HP photosmart that error C4250 allow me to save scans

I got my all-in-one for several years and I've never had this problem.  I can't save my scans correctly on my desk.  I have a mini MAC with OS X 10.9 with the Mavericks.  It has been updated a few weeks ago by my son.  Can an expert help me solve this problem?

Updated original post...

I just tried to scan and save and it saved on my desktop, but the image is completely black.  When the problem originally occurred last week, I got this error msg: an error occurred saving the file because it could not be written to.  Check the properties of the file to ensure that it is not read-only.

The news of the file says that I have read and write privileges, staff and everyone is read-only.  I did all 3 reading and writing, reread and he still saved as a black image.

Don't know what to do at this point.

Another update of this message...

Call HP tech support and spoke with a very nice lady named Regine.  She says there is no driver for this printer that is compatible with the OS X 10.9 update.  Well... it's not the answer I wanted.

Hi CVargas,

Please try this document:

http://support.HP.com/us-en/document/c04028214

Tags: HP Printers

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