HP psc 2175 all-in-one 'internal unexpected error"msg when I try to scan

I've uninstalled and reinstalled the driver three times as well as restarting the program and my PC and I still have this error. I get the error no matter what program, I am trying to scan to.  However, I can copy documents so the scanner works - it just won't ommunicate to other software programs.

When I ran the HP print and Scan doctor, I was instructed that the driver is unable to communicate with the product, but this has not been resolved by uninstalling & reinstall the driver such as already mentioned.

He said also the "Twain" component may be damaged and a problem was found with the HP Digital Imaging Monitor.  Still, the uninstalling/reinstalling does not fix this problem.

Help!

Hello, SEF,

You can try the steps of a solution in this document:

http://support.HP.com/us-en/document/c01162234

If the problem persists after you perform the steps described in the document, try to scan via printers & faxes if you have Windows XP or devices and printers, if you have Windows 7/8. You can find it via the control panel. Here, you should have an icon for the scanner PSC 2175 (he probably called something like PSC 2170 series).

Kind regards

Pontus.

Tags: HP Printers

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