HP SlimDesktop 450-a114: keyboard and mouse only work in safe mode

When that I starts normally, the keyboard and the mouse do not work and I can not connect.

If I boot in safe mode, the mouse and keyboard and I can open a session.

In safe mode, when I go into Device Manager, the device of keyboards is "HID Keyboard Device" and the mouse device is "mouse HID-compliant".  What should I do?

Thank you

Mike

If it works in Mode safe is probably a driver issue because Safe Mode doesn't load any third-party drivers.

I suggest that you go into Device Manager"and uninstall the keyboard and the mouse. To restart Windows will detect the keyboard and mouse and reinstall the drivers, I hope as fixing the problem.

* You didn't say what version of Windows you use, so I could not be more specific on how to access the Device Manager.

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Tags: HP Desktops

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