HP Solutions Center's lack of installation

No apparent reason, the scanner on my HP Deskjet F4180 (f4100 all in one series) stop working.  I've read since that sometimes happens on a Microsoft Windows Update, but whatever.  The point is, it would not scan.

I thought that the best way to cope is to uninstall and reinstall the software. Big mistake. The CD player on my computer doesn't work, so my other option was to download what I need on the site of HP.  I read the three options for installing software/driver that have been listed for my printer model.  Not one of the three options mentioned "Hp Solution Center" which was what I wanted to make sure I got back on my computer, because it is the interface of the scanner.  So I followed the advice of HP and downloaded the option that has been "recommended for your printer" (third option).  This gall would extract, but not install.  10 seconds in the actual installation, the screen disappears.

After disposing of this file, I then went back and tried to install the second option, which is the option I thought I needed in the first place, as is the "full" version  That would probably include the HP Solutions Center.  I want to be able to use all the features of this printer, including scanning, so there is another reason to have downloaded the full version of the software.  I downloaded this file, extracted and installed.  At least this one settled.  No problem.  I selected '' recommended '' when he asked me to install more files to get the best from my printer. When I go to start/programs/hp and take a look at what I installed, there is no HP Solution Center (which is why I've lived all this in the first place), and the scanner still does not work. BTW, during all these various facilities, I never once asked me to connect USB cable from the printer to the computer (remember the wick in the instructions on how you are supposed to wait until you are prompted to connect the USB cable).

I spent hours on this subject, installation and uninstallation of the different software versions... (the second and third versions, since the first option is just the base driver).

At the end of the day, I followed the advice of someone else said on some random comment elsewhere, that is to forget about HP and use the scan to Microsoft.  I didn't even know that this computer had built into the scanner and presto, which worked well, first try.

So, I found a solution, but not one provided by HP.   Next time I'm in the market for a printer, I'll look for other than the HP brand, mainly because of the confusing instructions.  I understand that they have a LOT of different products, but someone really needs to review the wording of these websites to ensure that the correct messages/guidelines get through loud and clear to their consumers.

And what was up with what appeared to be Russian-language (?) on the site the other day?  It was scary.

I must say, I'm really frustrated with HP online instructions to undertake such a simple task - download and installation of software to get your printer to work.  At least for my printer model, the 'options' might have been better explained.  I still have no idea why the third option (which has been described as being to the developers COMPUTER on a corporate network) has been the ' recommended ' for me, a home user.  And I refuse to call for support, because it would cost me $25 because the product is no longer under warranty.  Ridiculous.

Hi king501,

Follow the steps below and let me know what happens?

First step: clear temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

Second step: downloaded and extracted to your system:

1 download the drivers and full software features

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-76229-1&CC=US&DLC=en&LC=en&os=4062&Product=1153494&sw_lang=

2. once the download is complete, double-click the file to extract the software.

3. when the installation window opens, press the Cancel button to stop the installation

4. tap folder in the race or search programs and files of field

5. Locate and open the folder starting with 7z (example: 7zS2356)

6. right click on the folder and select copy

7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

8 open the 7z, that you just copied on your desktop

9 open the Util folder

10 open the CCC folder

11 start the uninstall_L4

12. once the uninstall is complete, restart the computer

13. run disk cleanup from the tools Accessories\ system under all programs folder

14. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads.html

15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

Let me know if you are able to successfully install the software and driver and are able to print & scan?

Tags: HP Printers

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