HP Support Assistant hangs and then crashes... reinstall does not

Hoping someone can help me find the support Wizard, v7.0.39.15 is not installed.

I have a HP ENVY 7200 dv6t Select Edition running Windows 8 64 bits; bought 1/2013

Wizard support in the status bar indicates there are updates but if I run the wizard of support:

  • It brings together information
  • Scan your system
  • then always crashes (> 1 hr) on the preparation of the list of actions possibly Windows pops up saying the application responds more... and it stops.

I tried:

  1. Uninstall from the control panel, download the latest version and reinstall (v7.0.39.15)... same result.
  2. Uninstall via Windows MrFixit for 64-bit systems, reinstalling... same result.
  3. Contact HP Chat... they repeat #1.., same result then tried to disable all unnecessary services... same result.
  4. Ultimately on the cat people asked me to do a restore system... at which point I refused given that all other software on my machine works well... I don't want to nuke my entire machine to fix the support Wizard.

I guess that there are others in a similar situation... ironic that the software that is supposed to help me seems irreparable

Anyone else have similar problems?

Hey everyone following this thread I found a fix that has my back work support Assistant!

Unfortunately, no help from HP, no fixed but less.

To fix it, I changed the properties to launch Windows 7 compatibility mode and checked the run with administrator permissions. Don't know who did it, don't care really... my HP support assistant is back from work

Here is a screenshot of properties that worked for me

I hope this helps someone else... I got way more that I gave.

Tags: Notebooks

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    Top of page process CPU: ⓘ

    14% kextd

    6% McAfee Reporter

    4% WindowServer

    com.HP.devicemonitor 2%

    kernel_task 2%

    Top of the process of memory: ⓘ

    Kernel_task 725 MB

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    Firefox 418 MB

    180 MB mds_stores

    Dropbox 147 MB

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    2.91 GB of free RAM

    5.08 used GB RAM (2.67 GB being cached)

    Used Swap 0 B

    Diagnostic information: ⓘ

    26 May 2016, 22:16:24 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221624_[redacted].crash

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    26 May 2016, 22:16:14 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221614_[redacted].crash

    26 May 2016, 22:16:04 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221604_[redacted].crash

    26 May 2016, 22:15:54 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221554_[redacted].crash

    26 May 2016, 22:15:44 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221544_[redacted].crash

    26 May 2016, 22:15:34 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221534_[redacted].crash

    26 May 2016, 22:15:24 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221524_[redacted].crash

    26 May 2016, 22:15:14 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221514_[redacted].crash

    26 May 2016, 22:15:04 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221504_[redacted].crash

    26 May 2016, 22:14:54 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221454_[redacted].crash

    26 May 2016, 22:14:44 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221444_[redacted].crash

    26 May 2016, 22:14:34 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221434_[redacted].crash

    26 May 2016, 22:14:24 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221424_[redacted].crash

    26 May 2016, 22:14:14 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221414_[redacted].crash

    26 May 2016, 22:14:04 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221404_[redacted].crash

    26 May 2016, 22:13:54 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221354_[redacted].crash

    26 May 2016, 22:13:44 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221344_[redacted].crash

    26 May 2016, 22:13:34 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221334_[redacted].crash

    26 May 2016, 22:13:24 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221324_[redacted].crash

    26 May 2016, 22:13:14 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221314_[redacted].crash

    26 May 2016, 21:59:09 /Library/Logs/DiagnosticReports/rpc.net_2016-05-26-215909_[redacted].crash

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    24 may 2016, 22:00:26 /Library/Logs/DiagnosticReports/rpc.net_2016-05-24-220026_[redacted].crash

    24 may 2016, 21:44:36 /Library/Logs/DiagnosticReports/rpc.net_2016-05-24-214436_[redacted].crash

    24 may 2016, 21:15:13 /Library/Logs/DiagnosticReports/rpc.net_2016-05-24-211513_[redacted].crash

    24 may 2016, 21:04:21 /Library/Logs/DiagnosticReports/rpc.net_2016-05-24-210421_[redacted].crash

    May 23, 2016, 22:25:42 /Library/Logs/DiagnosticReports/rpc.net_2016-05-23-222542_[redacted].crash

    Uninstall the McAfee software according to the manufacturer's instructions, to see if this brings improvements.

  • HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

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    @funny35,

    I'm glad that I could be useful,

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