HP Support Assistant HP Advisor

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• DV7-3060us: hp support assistant Error Error 1316 the specified account already exists win 7

  Try to uninstall HP SUPPORT ASSISTANT, HP ADVISOR, and then I was going to reinstall them.

  In windows 7, uninstall, I get the following error message:

  Error 1316 the specified account already exists

  What should I do?

  Hello:

  Try this:
  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Concerning

  Visruth

• What is the difference between the center of HP, HP Advisor, HP Support Assistant solutions?

  I'm getting confused with all the software that provides HP.  Above all, it seems useful, but...

  A kind of host with HP Advisor HP-style began to appear on my system windows 7.  I don't think I want.  If I do not need, how I stop it all to appear?  Should I run adviser or Assistant to the support for the maintenance of my laptop HP Pavilion PC?  Is for my Photosmart C4580 HP Solution Center?

  HP Advisor monitors the integrity of the system and allows easy access to troubleshooting solutions. HP Advisor also displays information of the computer, including the details of the guarantee and the connections to devices, such as printers.
  http://support.HP.com/us-en/document/c01969885

  HP Support Assistant is a utility that contains a set of diagnostic and repair tools that you can run any time your computer is not working properly. The HP Support Assistant is integrated with the help and Support Windows utility to provide support documents and access to the Microsoft and HP tools to perform regular updates, help prevent potential problems and provide information valuable system to solve your computer problems.
  Most of the known hardware issues driver and software can be solved by running the HP support Assistant. HP recommends you run the HP Support Assistance maintenance and troubleshooting tools before calling HP Support for technical assistance.
  http://support.HP.com/us-en/document/c01916574

  HP Solution Center is the main software which allows you to control and maintain your all-in-one printer. The program is part of the software package and the driver complete features and cannot be downloaded separately. HP Solution Center acts as a central point of access for tasks such as scanning, printing and copying, and also allows access to the following features:
  Parameters of the product (for example, the analysis and print settings)
  Product help and troubleshooting
  Links to the purchases and supplies
  Other HP software (such as photo editing software)

  If you printer Photosmart C4580, take the HP Solution Center.

  I recommend that you have installed on your system HP Support Assistant. You can uninstall HP Advisor if you do not want. If you want to disable it to load at startup, here are the steps:
  1. click on the settings button in the bottom right corner any page of HP Advisor.
  2. on the general tab, remove the check box control launch Advisor PC Dock at every start.
  3. click on apply.

• HP Support Assistant: older version give problems, how to upgrade to the latest version?

  Hello world

  My computer is a HP Pavilion laptop running Windows 7 Home Premium 64-bit. I have problems with one of the HP software programs pre-installed - HP Support Assistant. It appears once a week (it works for a while after Windows has loaded and then appears a screen) and I opened Assistant support and attempted to change his schedule, but he simply refuses to save the changes I have made to its settings. I noticed that the version number is 4.2.5.3. The program when searching for updates (manually triggered), cannot access HP servers, but fails to download updates, cannot gather information can not analyze the system and tells me that my computer has all the updates (which, given the number of HP Support Assistant version) ", is obviously not correct). So I ran HP Update (version is 5.001.000.014), but it says that I have the updates.

  Finally, via msconfig, I searched for HP Support Assistant, but he wasn't anywhere. However, while it was in operation (which slowed down the computer), I saw it listed in the Task Scheduler (under applications, I think).

  I did some reading, and it seems that the latest version of HP Support Assistant is version 5. How can I upgrade to the latest version? Other preinstalled software of HP update and HP Support Assistant that came with the laptop includes:

  Center of HP solutions-

  -HP Advisor

  -HP MediaSmart

  -HP Photosmart Essential 3.5

  -HP Smart Web Printing

  -the printer drivers and software for my HP all-in-one printer

  I disabled the following HP services as they could slow down the process of starting Windows:

  -HP Health Check (disabled via services.msc)

  -HP Digital Monitor (I think that it has been installed with the printer software. Disabled via msconfig)

  Can someone help me please? Thanks in advance for your time.-)

  Hello

  Most HP installers contain several languages and you should be able to choose German during the first part of the installation.

  I recommend you to uninstall your current version first by using programs and features.  When it is uninstalled, it is often a good idea to restart the laptop before proceeding with the installation of the latest version.

  All the best,

  DP - K

• HP Support Assistant does not open or update

  HP Pavilion dv5

  Windows 7 64 bit

  I can't update, download or start HP Support Assistant. I have the shortcut icon "?" and also have the HP Advisor dock. All applications inside the docking station works fine. I only noticed when he suddenly showed on the dashboard HP that he had all of a sudden without battery check the software. I tried to update to HP downloads with and without the firewall on. The download is finished and beging to open. I'm prompted to replace the current file and when it tries to initialize all download windows close as well as all other open windows, and I find myself with my office.

  Use HP Recovery Manager to function for "reinstall drivers & Applications" in your Menu start reinstall HP SA... My HP Recovery Manager is under "Security and Protection", but you can find it easily by clicking on the Start button and start typing HP Recovery in the search box. It should appear in the list above to choose.

• HP Support Assistant missing

  Win 7 Pro.  Pavilion dv8t 1000 CTO

  Suddenly, HP Support Assistant is absent from HP Advisor dock. ?  I would D/L and re - install HP Advisor Dock or just Assistant?

  Hello

  I try to reinstall all Assistant HP support and see if this solves the problem - the latest version of HPSA can be downloaded from the link below.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  Once the installation is complete, restart the laptop.

  Kind regards

  DP - K

• iPad, Safari froze and was told that I had to call apple for support assistance.

  My iPad Safari froze and was told that I had to call apple for support assistance.  I called and gave the last four digits of my serial number of the iPad.  They wanted me to download app and pay money, but it felt weird, so I hung up. Am I or my systems compromised in any way by calling and giving the serial number or hang up in time that nothing should be affected?

  Do this...

  Tap Settings > Safari and then slide down and tap clear history & data website, then reboot your iPad.

  The number they gave you is not Apple.

  Never give any personal data abroad on the net, including serial numbers.

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Support Assistant does not - SOLVED

  Hi all. My Assistant Support HP just upgraded to the new and does not work to search for updates at all. He goes on to say that he will search for drivers on - such and such date, then then I'll watch, and he will have a new date and said its never been updated. When I click Refresh, he said 'shutdown. Please wait... »

  When left alone for a minute he uses almost HALF of my computer resources, then I kill the process such that it does not show its actually nothing.

  I tried to reinstall the old, only of him have updated to the new one anyway... Any ideas would be greatly appreciated.

  HP-DV6929WM. Intel Core i7-26630QM. 6 GB OF RAM. 750 GB hard drive.

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards

• How can I remove the HP Support Assistant of my taskbar icon?

  The point mark icon appears after the last update on my Windows 7 desktop.  How can I get rid of him?

  Right-click on the taskbar, go to toolbars, and then uncheck the HP Support Assistant quick access.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Omen J2W10AV #ABA: driver Nvidia laptop HP Omen - HP Support Assistant or Nvidia Geforce experience?

  Is there a difference between the graphic drivers downloaded through Nvidia GeForce experience or HP Support Assistant? Their version numbers do not match. I currently use GeForce experience to keep my graphics driver updated, but I also have a problem with how strong the fan may be when you play. I didn't know how hard it gets. If the driver supplied by HP is better suited for this laptop?

  Appreciate any help.

  @Kimikaze ,

  Hello and thanks for the display on the HP support forums.  When going with drivers for all laptops always stick with links and tools from manufacturers.  The reason is that pilots have been designed for this application.  They can use a similar number as a GT750 however chip the chip built for laptop him more often were modified slightly to adapt to demand.

  Link at the bottom, so only use the drivers from HP and tools for your HP laptop.  Direct drivers from the chipset manufacturer may not be the same and ask questions for you.

  Thanks again for posting and have a great day.

• HP Pavilion Notebook PC g6: HP Support Assistant Windows 10 questions

  Op system was previously bfr Windows 7 update to Windows 10 in Dec2015. Since then, have never been able to open HP Support Assistant. Am constantly pop-up "HPSF.exe has stopped working. The app has encountered a serious problem and needs to close. »

  I tried to uninstall HP Support Assistant, and I also tried to install latest HP Support Assistant without uninstalling the existing HPSA and the RRs, the following error message "the component you are trying to use is on a resource not available network. Click OK to try again or enter a different path to the folder containing installation pkg "HP Support Assistant.msi" in the box below. I found two files in my C: drive containing this file, but RRs andother error 'the path "C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}\HP Support Assistant.msi" was not found. ((Or I get another error that says that the file is not a valid installation for the product package)) Make sure you have access to this location and try again, or try to find the installation package "HP Support Assistant.msi" in a folder that can install the HP Support Assistant product. If I click on 'Cancel' and RRs another error HPSA "error 1714. Cannot remove the old version of HPSA. Contact the technical support.

  Need help, am at a loss on how to fix me:.

  My problem is finally solved! Thanks to another thread.

  http://h30434.www3.HP.com/T5/notebook-operating-system-and-recovery/HP-support-assistant-doesn-t-work-in-Windows-10/TD-p/5238243

  morgane_1771 suggestion to try revo uninstaller and then reinstall HP Support Assistant worked!