HP TouchSmart Sleekbook ENVY 4: A single work of helmet

I have problems with the headphone jack on my computer. The speakers sound as great as usual when the headphones are not connected, but when I plug my headphones, only the left one works. This is the first time I had no problem with my computer. I tried to download the IDT HD Audio Driver, but that did not help at all. My computer is a HP ENVY TouchSmart Sleekbook 4-1115dx.

Thank you!

Hi there @jane_14,

Thank you for visiting the Forums HP's Support and welcome! It is an excellent site to find answers and ask questions. I read your post on the Forums of HP Support. I understand that you are having problems with the sound on your helmet, but your speakers work.

I looked into the problem for you and I don't have a document for you to try for troubleshooting, but I also have a few questions to ask you.

1 have you tried another pair of headphones?

2. you hear any distortion of the other head phone?

3 have you tried to use the HP Support Assistant to update all of your drivers?

This is the HP document called solve the headphones and headphone problems (Windows 8).

Please follow these troubleshooting steps, re-post and let me know how everything went.

Thank you!

Have a great day!

Tags: Notebooks

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