HP1212nf scan to E-mail (Windows Live Mail 2011) does not

Printer: HP 1212nf MFP

OS: Windows 7 Home 64-bit

E-mail: Windows Live Mail 2011

Problem:

Scanning for the utility using HP trying to document Scan to Email. Scan process works but when you have to open Windows Live Mail, it fails.

in the application log:

Log name: Application
Source: Application error
Date: 10/05/2011 08:17:36
Event ID: 1000
Task category: (100)
Level: error
Keywords: Classic
User: n/a
Computer science: HOME
Description:
The failing application name: hppscan0.exe, version: 1.0.0.0, time stamp: 0x4e1baa5e
Name of the failed module: smapi.dll, version: 15.4.3538.513, time stamp: 0x4dcdb9cc
Exception code: 0xc0000005
Offset: 0x00008d6f
ID of the process failed: 0 x 1124
Start time of application vulnerabilities: 0x01cc8357d17fbb2b
The failing application path: C:\Program HP HP LaserJet M1210 MFP Series\Scan To\hppscan0.exe
Path of the failing module: C:\Program Files (x 86) \Windows Live\Mail\smapi.dll
Report ID: 02159045-ef4c-11e0-9cda-f80f410150ba

Someone knows what is the problem and how to solve

PS I got another printer 15xx model of HP before and it worked. I had to replace the printer as he died... and another does not. Thank you.

Max

Just to understand it

I had to change smapi.dll

Current version on the computer: 15.4.3538.513

I searched the Internet and found an another smapi.dll versioned 14.0.8117.416

Replaced original smapi.dll in C:\Program Files (x 86) \Windows Live\Mail\ and everything started working. not sure if this is a bug in the most recent version of the dll, but it works with the older ones.

Hope that will help someone.

Max

Tags: HP Printers

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