hp4620: doc files Microsoft won't print wirelessly on hp 4620. EPrint diagnostic test page prints OK.

Software: Microsoft Word 2003, SP3

Hardware: Dell desktop

Operating system: Win7 64 bit "of origin".

Printer: all-in-one hp 4620

Note: 'print page' and other wireless diagnostic ePrint tool work very well.

Problem: Unsable of printing from Microsoft Word doc.

Popup Error Msg:

"Unable to communicate with the printer.

"The print job failed because the printer is not connected or not available. Check your cable or Wi - Fi and make sure the printer is powered on and ready. »

This problem may occur just after I just sent a test print the ePrint tool page.

«# - hId-pgWebServicesSetup.»

Summary:

HP ePrint diagnostic tool works very well, including the test page.

Printing from Microsoft Word Gets the error msg.

NOTE:

The same Word doc file prints with hp 8100, in the same room, using the same wireless ePrint network, as described above with hp 4620

Problem solved with the firmware update.

Tags: HP Printers

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