Hp5520 all-in-one: Hp5520 need to reset password every time print set up wizard

3 weeks of holiday worked very well recognize now iPhone, iPad or Mac laptop. Says it is connected but can print only when I go to the wizard set up set password. HP 5520 all-in-one

Hey @A-B,.

I understand that you must run the Wireless Setup Wizard and enter your wireless password to establish a connection when you try to print from your Apple to your HP Photosmart 5520 devices e-all-in-one printer. I would like to help you to solve this problem today. Because the printer shows 'connected' but fails to print if you run the Wireless Setup Wizard, the problem you are experiencing is most likely in the router itself. When you have a wireless printer is really no area gray: it either works or it doesn't. If the printer fails to connect wireless, the wireless card may be damaged. If the printer connects wireless (even if it is intermittent) the wireless card works. Because your connection seems to be intermittent the router can be see your printer as a threat and intermittently block printing and scanning wireless two-way communication. That being said, there are a few troubleshooting steps that we can attempt to create a more stable and reliable wireless between the printer and Apple devices.

Powercycle router:

The next time the Wi - Fi connection problem occurs, do not run the Wireless Setup Wizard on your printer. Instead, you're going to have to powercycle your router. This step will also prove with certainty at 100% if your router is the origin of this conflict of connectivity. If your printer is working well after the powercycle, then the router is the cause of the connectivity problem.

  1. Start by unplugging the power cable to your router
  2. Once your router is unplugged, turn your printer off
  3. Then, shut down your computer
  4. After 30 seconds to 1 minute, plug your router back in
  5. Then, turn on your printer
  6. Turn on the computer

After a few moments, your internet connection will return. Please check on your Mac you are able to navigate to Web sites. Once the internet is to answer, test print. If printing works fine now continue to use your printer as the question can not return.

If the question comes up, ports and settings will be verified on your router.

  • Ports to open and settings to adjust the router:

If you don't know how to check the ports and parameters listed below, you may need to talk with the manufacturer of your router for assistance.

Ports to open:

  • The incoming Ports (UDP): 80, 137, 138, 161, 427, 44
  • Coming out of Ports (TCP): 137, 139, 427, 5222, 5223, 9100, 9220, 9500

Parameters to be set:

  • MAC filtering must be OFF
  • Firmware on router must be updated
  • Firewall on the router may need to be OFF for the test
  • The multicast must be turned on
  • Hello must be activated
  • If you use a dual band router, make sure you printer and devices are connected to the 2 ghz band. Printers are not supported on connections to 5 ghz

After made the settings of the router, please test wireless printing and scanning to confirm that the problem has been resolved.

Please reply to this message with the result of your troubleshooting. If you feel that the steps I have provided solved this problem please mark my post as a Solution for other users on the Forums of HP Support can easily find these steps. Good luck!

Tags: HP Printers

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