HP5730 of ink tray loader cartridge nothing like it in the photos/manuals

Therefore the 350 and 351 ink cartridges are not accepted by the drawer cartridge slide mechanism.  Documentation shows images with the handles of charger for cartridges * top * of the mechanism. Furthermore the images show springs to keep the cartridges in place while the charger is working.

The mechanism in my machine has no springs; the handful of loading of the ink cartridges is at the bottom of the tray. The status bar will not accept the cartridges supplied in the box.

I have to explain this machine was purchased maybe Staples here five years ago in the United Kingdom, but remained in its box unopened so far since my old HP continued to work OK.

I really want to know who to contact about this problem.

"Brownie" given points. I would replace printer in its box (on his side UM) to wait for your answer. Deleting printer review revealed the charger missing to the left of the print carriage and not immediately apparent part. Case solved.

Tags: HP Printers

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