HP8620: HP8620 off connection but sweeping

Hello

I have a 8620 Officejet which has worked well for awhile, but for several weeks now, it is displayed in offline mode every time. The strange part is that I am able to scan and print from the HP printer Assistant application test pages.

Don't know if this relates, but I also have an extension of autonomy (which is not used for the printer) and computer and the printer are on the same wifi network (the printer is not connected through the USB cable).

Thank you

Michael

Hi michael,.

Sometimes this happens, a thing we could do is update the firmware, download the basic driver and install

http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

I hope that helps!

Tags: HP Printers

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