"HPSF.exe ceased working.encountered a serious problem."

Pavilion dv7-6b57nr laptop. Nothing new installed. HP support assistant cannot connect and got App downloaded current app on HP site. Same problem after installation.

Hello

Try the following

Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

http://support.Microsoft.com/mats/Program_Install_and_Uninstall

When this has completed, restart the laptop.

Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

After installation, restart the computer again.

Kind regards

DP - K

Tags: Notebooks

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