I already have an annual paid subscription to CC, but he Mode "Trail."
Hello!
I just got a new computer, a macbook pro and when I downloaded CC he put me in mode track even though I signed with my Adobe ID
I have Photoshop, first animate CC installed and for the PS and the first, I only get the prompt "this software license. I only get this option when I opened CC animate and when I go to the license of the software, that it is said that there is "No subscription found" under my Adobe ID I am also having this same problem on my other computer (a pc).
Thanks for the help in advance!
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
Similar Questions
-
I already have an annual subscription to the export of Adobe and Adobe track, but it does not work on my new computer (Windows 10). Help, please.
Look under Tools.
-
I have a paid subscription of CC, but it keeps returning all the apps in the "trial" versions
I have a paid subscription of CC, but on one two computers, it keeps returning all the apps to 'trial' often to 0 days versions. How do the versions "paid / activated ' stick?
Hi C marwa,
Please check the help below document:
Creative Cloud applications unexpectedly back in the test mode. CS6, CCM
Kind regards
Sheena
-
I already have and pay for an adobe product, but I would switch to Acrobat DC. Already, I have installed the free version of 30 days and must allow.
-
I understand that others have had the same questions, again no workaround?
Thanks mates!
Hello Pascal and Yibo,
I apologize for the inconvenience this is causing you. We are working on a resolution and hope that it will be available soon. In the meantime, I have given you free licenses for your trouble. The next time that you connect to Adobe Stock you will see them in the navigation bar in the counter images. Thank you for your patience.
EBQ
-
I have paid subscription for ExportPDF but do not have access after a day-why?
Yesterday I subscribed to ExportPDF - paid for it. Was later said it would take a couple more hours before it could be used. A day later, the site only wants you re-register!
Please tell us how to make it work.
Hi Fedup
Please join adobe Support and they will help you.
We invite you to contact our support at http://adobe.ly/yxj0t6 team
Or
Contact by phone: 1-800-833-6687
-
Why firefox would be able to read a .swf on the same page but not on the other file?
Yes. Apparently, this is a problem of Web site. The little flash can be found here:
http://www.monitorliability.com/fileadmin/docs/media/Testimonial_Flash/testimonial.swf
-
I have an annual membership of adobe, but he keeps asking me to upgrade?
Hello
I have a ReaderX adobe and try to convert TIFF to pdf to edit, but it won't. He always tells me that I need to improve, but I already have an annual subscription. Could you please help?
Hi katherinec66,
Its asking you to upgrade drive X not your subscription.
As older versions of the reader not more supports acrobat online services.
Please uninstall & install the most recent Acrobat Reader DC http://get.adobe.com/reader/enterprise/
Kind regards
Nicos -
Paid, current subscription cloud creative but saying that I need to renew to use LR and Psalm
I have a current, paid subscription for creative cloud and the develop module is disabled on Lightroom and I can't even open Photoshop because Adobe Manager keeps popping up saying I need to connect and get a new subscription. I tried several times to signature and have renamed SLCache to SLCacheold depending on the other positions. No luck and it becomes frustrating.
-
CC, but Photoshop no-go - paid subscription
I've had a subscription CC for a few years now and he exchanged between two computers, now of back on my MacBook, where it will probably remain. I remember to disconnect before removing it from the other computer, but have not used this software for some time now. I have the Photoshop photography program and 'Manage account' shows I'm liberated, but when I check the applications tab in the cloud creative it shows "Free Trial Expired" for Photoshop and does not allow me to use it. I normally don't use Lightroom, but just installed if the same thing happens, and it keeps telling me to buy a subscription, even after I connect again to verify that I don't have a current, paid subscription.
Gets a little frustrated with Adobe support too - the 24/7 chat always seems to be closed! How can I fix this? GIMP starts to look like an attractive option for me, I'm afraid. Thank you.
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-If you have more than one email, but of course you use linked to your subscription
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
-
How to disable spell checking in Firefox, I already have a spell checker that I prefer to use
How to turn off spell checking in Firefox, I already have a spell checker that I use, but I can't use it because Firefox keeps coming back
walkingdead, using the language En-US of Firefox? like almost all other languages (I think that en does also) do not come with a dictionary for licensing reasons.
ieSpell is for Internet Explorer and various shells for IE.
I guess you're a fan of the AMC series.
-
I have an annual payment (pay monthly) subscription to Adobe Muse, the first month ran the trial, I paid the second month, but said enforcement trial period has expired. What can I do?
Please edit the file hosts for help
https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html
-
I already have adobe subscription but
I already have a subscription paid annually Adobe. So I need to convert 6 docs to pdf to png and it to sell me a new subscription, although it recognizes that I have the plan. WHAT SHOULD I DO? !
I checked that you have improved your service of 'Adobe export in PDF format' to 'pack Adobe PDF.
Adobe PDF Pack helps you create from other files in PDF format. See this KB doc for more information on Adobe PDF Pack: FAQ | Adobe PDF Pack
The previous service that is export to Adobe PDF format helps you only convert PDF to Word, Excel, and rich text format files.
See this KB doc for more information on export to PDF: FAQ | Export to Adobe PDF, Document Cloud
If you come back, you will not be able to create PDF.
Let us know if you have any questions.
Kind regards
Meenakshi
-
I have canned music downloaded on my mac for listening offline with a paid subscription, if I finish the said accession?
N °
(141122)
-
I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,
How does this relate to the features of Windows Update?
See...
How to contact MSN customer service
http://support.Microsoft.com/kb/940784
Maybe you are looking for
-
How can I transfer my data from the iPhone 6 down to my iPhone 5s? Thank you. Al
-
Tecra A11 - FN keys do not work in Win 7 64 bit running
Small problem, reloaded Win 7 64 bit, now there is a problem with my FN keys work does not, Please help, no cd not supplied with laptop
-
High temperature CPU and core on Satellite A100-680
Hey guys,. I'm having a problem with the temperature of my A100-680. It holds an average base about 80 degrees Celsius (176 degrees fahrenheit) temperature and a temperature of CPU from above 70 ° c (158 degrees fahrenheit). I had the problem since t
-
Add a SSD to a HP ENVY 15-J030
HelloI just acquired an HP Envy 15-j030 and I find the 5600 RPM a bit on the low side. I was wondering if I could improve it with an ssd (246GB) and use an external hard drive for my large files? I read something only support 24 GB ssd? If this is th
-
Continued use of digital dashboard to stop a generation pulse train
Hello I need to generate a train of pulses for a period of time. However, this period is variable, and because of that I can't Use the finite number of samples. The pulse train must be output depending on the State of the digital I/o. When the line o