Paid, current subscription cloud creative but saying that I need to renew to use LR and Psalm
I have a current, paid subscription for creative cloud and the develop module is disabled on Lightroom and I can't even open Photoshop because Adobe Manager keeps popping up saying I need to connect and get a new subscription. I tried several times to signature and have renamed SLCache to SLCacheold depending on the other positions. No luck and it becomes frustrating.
Tags: Adobe
Similar Questions
-
I paid for a year of creative cloud, about 3 months, it says that I need to renew my membership to develop anything. How can I fix it?
Hello
Please try following steps
Mac t/s
(1) close adobe every process in activity monitor (creative cloud sync Core CC library, ccx, services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)
2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.
(3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.
3) navigate to next support/adobe application and delete Slstore and slcache.
4) go to ~/Library/application support/adobe/oobe and delete the opm.db
(5) navigate to/etc and open hosts file. Check if it has entries from adobe. If any amount of the fine, if yes replace the hosts file with a new file hosts without adobe entries
(6) launch cc app and it should work properly
Windows
(1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)
2) navigate to the following locations and assign all permissions to the adobe folders to the current user. (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)
C: / / program data (to view hidden files to see this folder)
C: / / program files 86 x files / common
C: / / program files x 86.
C: / / program files common files
C: //program files.
(3) rename SLstore to Slstore.old to the following location c: / / program data / Adobe /.
(4) rename SLcache in Slcache.old in the location C:\Program Files (x 86) \Common Files\Adobe more
4) navigate to c: / / Users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old
5) navigate to c: / / windows/system32/drivers/etc/and the hosts file opened in Notepad. IF you see an entry from Adobe it please replace this hosts file with a new hosts file that doesn't have any input from adobe. If there is no entry permit Adobe the hosts file, as it is.
(6) run cc app and sign in.
If steps above does not work, please contact Adobe to
-
I bought Acrobat Pro, but I can't use it. Whenever I try to open it, it says that I need to renew my membership for creative cloud... Thanks for your help.
Hello
Please check the help below document:
Kind regards
Sheena
-
then all of a sudden my photoshop does not work and I need it for my business. It says that I need to renew the liscence? what I'm doing. He said to reinstall but I moved and it was installed years ago.
no idea where the discs are! Help?
Hi Cynthiaw13595995,
We will be happy to help you, but before that, there are a few information such as:
What version of Adobe Photoshop, you bought?
What is the exact error message/code if you found one?
What operating system you are using the version?
Until then, please visit the links below:
The activation and deactivation of Adobe problems
"Activation limit reached" or "connection error impossible ' with Adobe applications
-
What happens if you cancel a subscription cloud creative but will still pay?
Last month asked us to cancel our subscription to cloud creative original adobe (a 3 seats) and move these 3 seats to a new subscription of corporate creative cloud.
We contacted customer support and explained that we wanted this cancelled subscription. Via chat, they said that it was cancelled, but we saw automatic invoices indicating that a payment for September crossed on our credit card to pay for the subscription of original creative cloud.
How to cancel the original subscription all together so that it does not happen?
Thanks for the post, I started the refund for the cost of 9 September 2014, the details have been sent by E-mail.
Concerning
Baudier
-
Can someone tell me how to solve this problem?
Hi Said,
Try to connect on your CC app and then connect again. (Connect and disconnect activate Cloud Creative applications )
Please let me know if the problem persists.
Kind regards
Rahul
-
This is the message that I sent to Adobe
I thought that my problem has been resolved, however it has reappeared.
It was my intention to send a screenshot of the pop-up that appears; However it doesn't seem to be a mechanism
to do this during re - open the case.
I will describe the image.
A yellow triangle with an exclamation mark inside. On the right side of the triangle it is indicating a text
"We cannot activate creative Cloud."
Under the triangle text further States
"Product activation is required to use this product.
"You must have an internet connection to activate this product. Please check your connection settings and choose Retry.
When I click Try Again I'm directed to a subscription on the open hyperlink Manager called link then I get a message indicating
"Sorry this page is not available" in addition there is a notice "error returned error 404" is displayed. ""
I am connected to internet 24 * 7, but the fact is that my Adobe Creative Suite 6 Master Collection is a Stand «»
Only one"set programs and I should be able to use them when I am offline. There is no reason why I should be connected to Creativ
e cloud
How we stop to resume my perpetual license CS6 creative cloud?
-
Hello!
The Creative cloud program does not. When you open the file in Photoshop says that there are not many fonts, use Typekit. Typekit itself turned off. All programs downloaded and saved, but Photoshop doesn't see Typekit. What should do?
Also says that I have no access to this service. For access, please contact your COMPUTER administrator or connect using the ID
Hello
Greetings!
Is Typekit on?
Visit this link: Add to your desktop of Typekit fonts
Concerning
Jitendra
-
Transfer of license with a twist
So I've recently upgraded to a new system... Virtually everything has been replaced - the motherboard, RAM, graphics card, processor... Everything but my HARD drive. I want to continue to use my current Vista operating system, but I forgot to turn it off before changing the parts of my PC. Now, whenever I try to turn it on, it says that the license is already in use.Is there anyway for me to be able to turn it on for my new rig? Thank you.
If you have a retail copy of Vista, you must activate by phone. Click Start, type "slui 4" and press ENTER.
See http://support.microsoft.com/kb/940315
If your copy of Vista is preinstalled on your computer, you can't use it with the new motherboard and you will need to purchase a copy of the license full of Windows. Most of the editions of Vista out of support in two months so consider Windows 7.
-
I downloaded and installed creative cloud with an email address, and when I open it, it says that I need to check an old different email address that no longer exists. What should I do
Follow the procedure below:
N ° 1)
Launch the Task Manager and end all Adobe related tasks such as Creative cloud, CoreSync, AAMUpdater... etc.
Step 2)
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
It will open the Appdata folder.
Then navigate to local > Adobe > OOBE. Open the OOBE folder and delete the file " Opm.db".
Once you had deleted the Opm.db file, run Adobe Creative Cloud application and check.
-
I just renew my creative cloud with a new card and waited 15 minutes and it still says that I have to renew it... Please help
Please you bought online to your Adobe.com account.
Concerning
Stéphane
-
My computer died. I got Creative Suite 5.5 Design Standard. I am trying to install on my new MacBook. Is it 90%, but telling me that I need to close Safari Agent notification and history of Cloud of Safari. Nothing is open/running (AFAIK). How to go beyond that and complete my installation? I need my Creative Suite back! Thank you!
Hello
Please try the steps outlined here quick to close SafariNotificati facility and let me know if this helps.
^ Ani
-
Paid my subscription for Creative Cloud student and when I log in, I can only use the trial versions...
What should I do?
Log, activation, or connection errors. CS5.5 and later versions
Mylenium
-
I have paid my subscription to photoshop, but recently bought a new computer. How to transfer my old account of photoshop on my new computer?
Hello
Please try the procedure below
https://helpx.Adobe.com/creative-cloud/help/download-install-app.html
Concerning
Kuldeep Kandpal
-
I can´t start my cc Photoshop or Lightroom on my mac, I get the message that I need to renew my subscription. my subscription is active and paid.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Maybe you are looking for
-
Hi all! A sale is on and I wonder if this model would help me to edit video in FCPX when I get out of the city. When at home, I use my iMac produce videos. Dr. Christophe
-
Cannot install Windows 7 "recovery media" on new Portege R600
I got a new R600 that I wanted to buy with Windows 7 pre-installed, but the only option is to buy it with XP installed and "Windows 7 recovery media" (2 CDs) comes in the box, with no instructions. I started the computer and did nothing but the name
-
Hello do you know where to find the LabView drivers for 5250 Tektronix waveform monitor?
-
Suspected Trojan unauthorized sent emails
4 emails were "sebt' my account msn.com to users in my Contact list." I / others should do?
-
Browser without code character
Is it possible to create a field of the browser without having to get the signed applet? I think for a simple and small application that's not going to be used by anyone other that me I would pay RIM for it?