I am running windows XP and my computer freezes when I connect my sansa view to the USB port.

Only, it crashes when I connect any sandisk MP3 player and any other computer that I have connected the MP3 player to a hanging. This problem started about two weeks ago after installing service pack 3 for XP.

Hello Kellendil8,

Thank you for your message.  Please, try the following:
Click 'Start' > click 'my computer '.
Click on 'Tools' > select 'Folder Options' > click the 'View' tab > under "Hidden files and folders", select "Show hidden files and folders" > click "Apply & OK.
Double-click on "C:" > double-click "Documents and Settings" > double-click "All users" > delete the DRM folder.
Please let us know if it did or did not help to solve your problem.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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