I bought windows not mac version
I tested Photoshop Elements and decided to buy, and instead click Mac on the version I tested, I bought the version of windows by mistake. How it changed?
To the link below, click on the still need help? option in the blue box at the bottom and choose chat or by phone option... you couldn't find help until after the end of the week although
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Get help from cat with orders, refunds and exchanges (non - CC)
http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
Tags: Adobe
Similar Questions
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I bought Photoshop element 14, but got the version of Windows, not Mac I wanted. Is it possible to change? I have not yet downloaded. And is it possible to contact Adobe to have an answer?
You will need to contact support by calling/chat for this request.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
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Buy Adobe first/Photoshop 14 - but I got version Windows not Mac
HI -.
I just bought the Adobe Premiere Elements bundle.
In my download section of Adobe that they gave me the Windows version and serial number.
In the past, I was a Windows user, but now I'm on Mac.
I downloaded the trial version of 14, but the serial number doesn't work.
How can I get the Mac version with the relevant serial number?
Thank you
Hello
Unfortunately, the Windows for Adobe first/Photoshop Elements serial key does not work on Mac. You will need to purchase a license from MAC for Photoshop/Premiere elements 14 or can contact the Support from Adobe to make a swap of platform for licenses.
Exchange a product Adobe of a different version of the language or platform
Thank you.
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Help! [How do I Exchange CS6 Windows for Mac version]
I tried to talk with a few guys right now, but my computer did not recognize. I have cs6 with windows that I can transfer it on macbook pro?
[As published for the clarity of the question and the future forum search... MOD]
You need to get Adobe to provide a Mac license. Then you can download/install the Mac version and use the new serial number for it.
You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm
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What is the Acrobat for windows for Mac version license key work?
When I try to buy a license of Acrobat, it shows only "Windows" in platform.
My question is, will the key (if I buy) work for the Mac version?
Thank you
Acrobat Standard is provided only for the windows platform and not on the Mac platform. Acrobat Pro is there for Mac.
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How to exchange a version of Windows for Mac Version
I have Acrobat X Pro for windows in my download area. My computer crashed and I replaced it with a MacBook Pro. Can I Exchange my windows to a Mac version download?
Thank you!
Changes made to different platforms are supported only for the current versions of Adobe software. The latest version of Acrobat is XI. See the following help document for more information:
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm
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How can I just change (from 'Windows' to 'Mac' version) my purchased software?
I already bought the Adobe Premiere elements 13 in the wrong version: I need for Mac and I ordered the Windows version. How can I change it?
Thank you in advance,
Jose Luis
You should be able to download the Mac to your Mac and use the same serial number to activate it. Elements programs are one of the few who have licenses good for both platforms.
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Hello
My kitten went through my keyboard turn the screen like a photo negative, the keys on which reverse this please? Thank you!
Peter
Hi pgt1ps,
What is the brand and model of your laptop?
What is the full version of Windows you are using?
Follow the steps published in Meghmala reply in this thread.
Let us know if that helps.
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How to convert my version of Photoshop CS 4 for Windows to Mac
How to convert my version of Photoshop CS 4 for Windows to Mac.
You are not likely to be able to convert your CS4 license / Windows to Mac version. Platform conversions are supported only for current releases, that would be CS6. Creative cloud subscriptions allow one or two platforms will be supported.
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I bought a windows version of 11 elements and not a mac version. So I can't install the dvd and it does not accept my serial number for the "download version" how this can be solved?
Thank you in advance.
Arjen
You can also download the Mac in trial version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
Photoshop/Premiere Elements 11: l http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm
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By a mistake, I bought the Pack of creation/PS Elements for windows. Still not downloaded it. How could I change for mac-version?
Very grateful for answers!
Hello
Please contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you cannot use the chat nicely option, try the steps mentioned below.
- Try a different browser.
- Clear cookies and cache
If the problem persists please get back with the below mentioned information.
- OS version:
- Browser version:
Thank you
Atul Saini
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Hi, I just bought Photoshop elements 13, but I got the version of windows, instead of the MAC version. I need the MAC version. What can I do to reverse the acquisition and order the right version?
I did the same thing, but have been unable to find a way to get them exchanged. Almost all links on the site that may be useful gives me a screen "header 403 is too great" or something of that nature. I managed to send them a message via the site, but they sent me by saying that they cannot ship to a P.O. box. I bought the electronic download version, I have no need of whatever it is shipped. The portal that the email sends me to see my case file, and if all goes well to answer gives me 403 header is too big screen. I have never been so frustrated in my life from a company. I want to be able to use the product without having to pay for it.
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I bought the Windows version of the Creative Suite by mistake and I need the Mac version.
I bought the Windows version of the Creative Suite by mistake and I need the Mac version.
If it is CS6, read the following:
Product change or the language platform
You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm
You can also try:
Please see return, cancel or Exchange an order - Adobe
http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
If this isn't CS6, you will have to work the things with which resell it to you. Adobe does not sell the old versions.
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I just bought photoshop elements. where is the mac version. I don't see windows. THX
PES 10, 11, 12, 13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
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I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?
Hi Dcee3,
Acrobat Standard was developed for the platform Mac Mac version is not available. It can run on a windows machine.
Kind regards
Anand
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