I can print but does not scan because the printer is not recognized

Hello

Like the others. I have a HPDeskjet 1050 of J410 all-in-One printer. He is an all-in-one printer that has printing, copying and scanning. I tried to install its software device driver. However, recently, I found to do the scan function, the result?, windows fax and scan said that are without a scanner connected everytime I try to scan. It's very surprising because the print from the computer very well. I tried a different USB port, no change. Please someone help me with this problem quickly because I need to analyze a large number of documents for my school work.

Hello

Thanks for posting your query on the Microsoft Community.

According to the description, I understand that you are facing problems with the scanner.

This could be due to hardware conflicts.

Try the methods.

Method 1:

You can use try scanner installation by manually adding in devices and printers and check if this can help, solve you the problem.

To add the device manually, follow the steps below:

1. Click Start and click on Control Panel.

2. Select display large icons.

3. Select the devices and printers.

4. click Add a device and follow the instructions to install the scanner.

Method 2:

I suggest to run the tool and troubleshooting hardware devices and check if that helps.

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

Tags: Windows

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