I can't activate the web services, printer asking proxy address, ISP says no proxy

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• OfficeJet 6500 a Plus: impossible to activate the Web services; roadblocks at all stages

  This printer is connected to my network by Ethernet. I want to activate Web services, so I can use ePrint.

  When I try to enable Web services from the printer control panel, I said that I might need to enter a proxy address. I'm not running a proxy server, but it is not possible around this prompt.

  There are posts on this Board indicating that Web services can be activated with a Wi - Fi connection. I unplugged the Ethernet cable and wireless enabled, but I was always invited address proxy information when I tried to activate the Web services. I disabled wireless and returned to Ethernet.

  A response to another post suggested updating the firmware to bypass the proxy server error. HP recommendation is to do it from the control panel of the printer. In the Panel menu control, firmware upgrade is the title of the Web services, which I can't because of the mistake of the proxy. So I downloaded the firmware and tried to install the update from my computer. The update found my printer on the network, but it is gray, saying 'Not applicable', under the State. I couldn't select it.

  In another post, someone suggested THAT DNS has been configured. I saw, through Server Web shipped by the printer, there is no configured DNS server (the printer is configured for manual IPv4). So via the integrated Web server, I tried to enter addresses (my domain controller, OpenDNS, Google) DNS server. With each of them, the SAP replied: "an error has occurred. (ipv4Page-400). Click 'OK' to go back. "There is no place to enter the DNS settings on the printer control panel.

  Web services require a Wi - Fi connection?

  Why the printer think there need a proxy address?

  The firmware update will solve the proxy error?

  I have to update the firmware, if the update statement indicates does not apply?

  What is another method for updating the firmware out of the control panel or from my computer?

  How to enter the DNS of the EWS information without getting an error?

  Jeffrey Pike

  Groton public library

  Charles:

  Thank you for taking the time to provide a complete response to my questions.

  I finally got the Web services enabled on the printer. What I had to do was enter the DNS settings in SAP to bypass the prompt for proxy information. Step I missed yesterday, when I got page not found error in the SAP, was that I had to do the secure version of the SAP ("https", not "http"), and then the EWS would accept my DNS entries. Once this is done, I went to the printer and could enable Web services without having to provide proxy information.

  The printer is now registered to hpconnect.com, and I can start letting my library to print patterns on my wireless network, that was my goal all along.

  Thanks again for your help.

  Jeffrey Pike

  Groton public library

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• Impossible to activate the web services photosmart7515

  On the web services on my printer I get

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  Hi Catjoy36,

  Thanks for the reply.  It seems that we have to take steps more.  Follow the steps below, and once you complete the steps, then you can follow the steps above.

  1. go in the front panel of your printer.

  2. Select the icon wireless on your printer.

  3. Select settings.

  4. highlight and select restore default network settings.

  5. click OK to restore default values.

  6. now, select Wireless and go through the wireless configuration wizard.

  Let me know how it goes.

• Photosmart 7525: Impossible to activate the web services

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  Hello

  Download and install the latest firmware for your printer, it is essential to maintain a Web Services connection:

  It can be installed from any Windows on the following link:

  http://support.HP.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5286642/swItemId/OJ-113641-5

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  Ok. I found my own solution, but the documentation is really bad.

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  Try these steps and check whether or not printer connects to Web Services:

  (1) turn off the wireless radio

  (2) perform to restore network defaults in the menu of the printer

  (3) turn off the printer and unplug the power cable to the rear. Wait 5 min

  (4) plug the power cable and turn on the printer

  (5) run the Wireless Setup Wizard in the printer menu.

  (6) check if you are able to print and scan

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  Hey @Ricktm56,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the activation of Web Services on your Officejet 8740 e-all-in-one printer. I can help you with that.

  To start, we need to change the setting of the printer from Commercial to consumer settings. To do this, I'll send you some directions in a private message. If you check your Inbox forum you should see a message private to me shortly.

  After resetting, please let me know if you still have problems with the activation of web services after doing the above. If you are able to install web services, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

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  We are pursuing.

  Next would be to put a static IP address on the printer.

  To have the information needed to set the static IP address on the printer, press the right arrow on the front panel of the printer > installation > reports > network configuration.

  B. open internet explore and type the IP address of the printer in the address bar, then press on enter.

  The printer's built-in web server should pull up.

  C. click on the network tab upward.
  On the left side, click IPv4 on your connection type, wired or wireless.

  D. change the IP from automatic to manual.
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  Of course, all users on my network are missing from the list of users; just local users remain.

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  Of course, even in the local server translates users preferences pane not connected.

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