I can't on the defender of the window. I turned off my pc and it started again and couldn't always get the Defender keeps saying error

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  Hello Jane,.

  I checked your ID Adobe given on the forums, I am unable to find any subscription purchased on this e-mail.

  Is there another email associated with your purchase?

  Please follow the steps in the link using your Adobe Id, which you bought the subscription:

  Connect and disconnect activate Cloud Creative applications

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