I constantly get a pop-up from AVG saying that my computer needs to be restarted.
No matter how many times I reboot my computer, I always get a pop-up from AVG saying that I need to restart. I called AVG about it, and they said they couldn't help me.
The problem is that Firefox is not being updated completely.
Try to clean the installation of a newer version of Firefox.
Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox and all the leftover program files and then reinstall Firefox. Please follow these steps one by one:
- Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
- Once the download is complete, close all Firefox Windows (click Exit in the file menu or Firefox) and confirm all future messages.
- Now, uninstall Firefox by following the steps mentioned in the article to Uninstall Firefox .
IMPORTANT: Under Windows, the uninstall program has the option to remove your personal data and settings. Make sure that you have not check this option. If not all of your bookmarks, passwords, extensions, customizations and other Firefox data user profile will be removed from your computer.
After uninstalling Firefox on Windows, delete the folder of the program "Mozilla Firefox", located by default in one of the following locations:
- (Windows 32-bit) C:\Program Files\Mozilla Firefox
- (On 64-bit Windows) C:\Program Files (x 86) \Mozilla Firefox
- Go to the Windows Start menu and click on 'computer '.
- In the Explorer window that opens, double-click on disk Local (c) to open the C:\ drive.
- Find the folder "Program Files (x 86)" or "Program Files".
- On 32-bit Windows, double-click the Program Files folder to open it.
- On 64-bit Windows, you'll see a folder "Program Files (x 86)" AND a "Program Files" folder. Open the Program Files (x 86) folder.
- You are looking for a folder of Mozilla Firefox . If you find one, right click and select delete and confirm that you want to move the folder to the trash.
Now, go ahead and reinstall Firefox:
- Double-click on the downloaded Setup file and go through the steps in the installation wizard.
- Once the wizard is completed, click to open Firefox directly after clicking the Finish button.
Please report back to see if this helped you!
Tags: Firefox
Similar Questions
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Recently received a phone call from a person saying that my computer has a virus online damage the hard drive. They said that my computer license of Microsoft and utilimately ID wanted remote access to my computer via maintenance PC (pc22.com) to correct it. Is this a new type of fraud that goes around?
It is not a new type of fraud, but it IS a scam. MS does not give that kind of information, and they do not call users.
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original title: bestantivirus2011
Occasionally, when browsing the internet, I get a popup telling me that my computer is infected. Then it executes an ASNA and comes up with a long list of malware. When I click on remove all he wants me to install a file called "bestantivirus2011". research tells me that it is a scam. How can I remove it from my computer?
Thank you, Jim B
Hi, Rkill install and run. Do not restart or close Rkill.
http://download.bleepingcomputer.com/grinler/rkill.com
Install and scan with malwarebytes and remove any file that's find.
http://www.Malwarebytes.org/MBAM.php
Copy/old newspaper of malware in your next post.
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I received a phone call from 647-931-5619 today saying that Michael was to Microsoft support and they received our computer error messages that have malware and viruses on our computer. You call people to warn him of this?
Scam.
See: http://www.microsoft.com/security/online-privacy/msname.aspx and
See: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
- Helpdesk Windows
- Windows repair center
- Microsoft technical support
- Microsoft technical support
- Windows Support Group Technical Department
- Microsoft Research and Development Team (team of Microsoft R & D)
-
I constantly get a pop up from microsoft corp.
It's pop up to Microsoft Corp., eager to install a program. No matter what I click on, leave do not allow or do not show this again it appears every 4 to 5 minutes. How can I stop this annoying pop up. I have a pop up blocker installed. the name of the program that is tring to install is CSC - exe. I have tried everything I know of to get rid of it but it comes right back. I did a system restore to an earlier time before it started coming but didn't stop him. I asked my provider of virus at a distance, we did it, but he said I should ask microsoft to do. That's why I'm here. Any suggestions? makes me crazy.
Hey dummy pc
What Anti Virus is installed in your system? This file is not a virus but a Microsoft popup. This occurs when you open Internet Explorer or randomly on the computer?
Try this to get rid of this popup message:
Step 1: Perform a clean boot and see if the problem persists.
Step 2: Also open (Alt + Ctrl + Del) Task Manager and check which program is being installed.
Step 3: Run Internet Explorer mode modules no. and also Optimize Internet Explorer and check.
Step 4: Online a scanner to your PC for malware:
If you want to scan your computer for malware and potentially unwanted on a Web site, please use the Windows Live OneCare safety scanner.
You can also run Anti-Malware on your computer.
Also refer to:
After back and let us know if it helped to solve your problem.
Thank you and best regards,
R uma - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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get a pop up from some company
Original title:
pop ups
I get a pop up from some company that says they're going to turn off my pop ups. I don't don't trust them, and I want to know how to disable these pop ups myself.
I have Window 7 Home Premium,
There are many varients of this scam. If it looks something like this, follow the instructions. If not, post back with more details.Delete Tech Support pop up scam (call for support scam)
http://malwaretips.com/blogs/remove-tech-support-scam-popups/ -
I have a quistion:
I constantly get this pop-up a version of Windows Installer, and really, I think it looks fishy. I think that maybe it's a virus. Is this the case? I try to remove it with the scan to Microsoft Windows, but so far without success.
DHS someone at - it a response?
Jan Middelveld
Original title: Virus
What anti-virus program do you use? If you do not, or if it is outdated, because you have not paid for a subscription, I would suggest you uninstall and install Microsoft Security Essentials free instead. It updates everyday, but never requires a subscription or payment, and it's free.
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I constantly get this pop-up a windows version Installer.
Original title: Windows Installer Version seeks really fishy...
So I constantly get this pop-up an installer for the windows version, and I really think it's fishy. I think that maybe it's a virus. Is this the case?
My computer has windows 8 btw.
Any help is appreciated.
Here is a screenshot
I suggest you scan your computer with the Microsoft Security Scanner, which would help us to get rid of viruses, spyware and other malicious software. The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software. http://www.Microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.
Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
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I get the pop-up windows and windows that automatically open on my browser, how can I solve this
Do a scan for adware with Malwarebytes: http://malwarebytes.org/antimalware/mac.
(copy and paste the link above into the address bar of your browser).
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I get a pop up that says that this computer is not running windows genunie
I've been using this computer from dec 2010 all of a sudden I wake up a pop that says that this computer running windows genunie not how to fix it?
I ran the Diagnostic tool suggested 1.9.0027.0 with the following results:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - WJ2H8 - R6B6D-7QJB7
The Windows Product Key hash: ckKNc + BBPDWmo1LUlOkraNjlQ34 =
Windows product ID: 00359-OEM-8992687-00006
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DA3A44EE-3695-4C81-B47E-4DDD8B7E01C7} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120503 - 2030
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Internet Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office details:{DA3A44EE-3695-4C81-B47E-4DDD8B7E01C7} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-7QJB7 00359-OEM-8992687-00006 2 S-1-5-21-2417642685-859074727-1096029795 Gateway NV59 Phoenix Technologies LTD. V1.09 20091126000000.000000 + 0002E813E07018400FC 0409 0409 Central Standard Time(GMT-06:00) 0 3 ACRSYS ACRPRDCT 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3092009
Installation ID: 002943852626818405599325422933479754348716776080198466
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 7QJB7
License status: licensed
Remaining Windows rearm count: 2
Trust time: 06/08/2012-13:58:07Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 8:6:2012 12:55
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys--> HWID data
Current HWID of Hash: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEQYILD3hFU8Zi87L/p774oXF0 =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC APIC PTLTD
FACP INTEL CALPELLA
HPET INTEL CALPELLA
START PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPmCan anyone help?
That usually fixes 80% of these symptoms. I just got an email with another possible fix.
E-mail repeated hereAnother possible remedy for machines that do not respond to the
Update the drivers of fast storage Intel - the symptoms seem to be
identical in a report of MGADiag
This list of incompatibilities of file that we know so well can also be caused
by a 'locked' CATROOT2 folder - the solution is usual
Rename the CATROOT2OLD file and rebootUnfortunately I do not know how to rename this file for sure. Now, I'm trying to find out. -
Original title: windows scam
can u tell me what are all the files in the windows/inf folder, I received a call from someone claiming to be windows saying that my computer has malaciuos spyware etc on it, and they are located in the inf file that is to say the driver FILES the PNF
Hello
Of course these are SCAMS!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
Original title: my computer is corrupt and needs fixing!
I received calls from a person in India who said that they are Windows services centre telling me that they have received the error message saying that my computer is damaged, and they want to help me. But I have not received any error message on my screen. When I asked them how they got my number they said it's from the database of Windows. The number they gave me is 02921252715 and when I called the number of the person on the other end told me that they are a company called Windows e-solution, independent company and is not attached to Microsoft Windows. What should I do? Are these authentic calls and approved by Microsoft Windows?
Hello
Its a SCAM!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
only, I was contacted by a person claiming to be windows saying that my computer has been infected and he called for help. He hit me the windows and "R" key at the same time. Then I typed in "eventvwr" and who showed me a list of some events with indicator red and yellow. Then he wanted me to go back and enter "iexplore www.support.me", so he could fix my computer. I became very suspicios and did not continue with his appeal. Is it a hoax or someone really trying to help me? Because I did not communicate with him, I feel that this is not a legitimate operation. Thanks for your help.
original title: telephone call from Windows?Hello
It's a scam.
Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
We have all the errors and warnings in our Event Viewer
That's what you do if you never give them remote access.
If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
See you soon.
-
Original title: Vista security issues
Vista Security Guard popping up and tells us that our computer is attacked, but we bought Avast, and he said our computer is secure, and found no threat. How can I get Vista to stop bugging us?
Hello
Vista is not 'bugging' you
you are infected with malware
Vista Security is Malware
This is one of a 'family' of rogue Malware released fake security programs
Read and follow the directions of exact deletion on the link below
http://www.bleepingcomputer.com/virus-removal/remove-win-7-Internet-Security-2011
-
* O.T. > phone call
I received a phone call today (a third) saying that my computer has been hacked and that they need to get into my system to make the necessary repairs. They have stated that they are from Microsoft but I didn't honestly believe that. Has anyone else had these calls?
Thousands have and you have reason to be wary.
Read this
http://blogs.Microsoft.com/Cybertrust/2014/06/26/is-that-call-from-Microsoft-a-scam/
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