I did a factory restore and still get the blue screen message.
Separated from this thread.
I did a factory restore and still get the blue screen message. Windows says it is searching for a solution, but is never a solution. What can I do?
Signature of the problem:
Problem event name: BlueScreen
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
More information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004A7E1D8
BCP3: 00000000B 6000000
BCP4: 0000000000010015
OS version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files helping to describe the problem:
C:\Windows\Minidump\050515-27159-01.dmp
C:\Users\papreps\AppData\Local\Temp\WER-120136-0.SysData.XML
Read our privacy statement online:
http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409
If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txt
Hi papreps,
Thanks for posting your query on the Microsoft Community.
As the posts above mention, the problem comes from your drivers. Crashes BSOD (Blue Screen of Death) are usually caused by bad drivers (manufacturer code) and incorrectly blamed on the operating system. Make sure you have the latest chipset drivers installed with the latest version of the BIOS.
I suggest you to download and install the latest drivers from the manufacturer's Web site.
Try the procedure described in the following Microsoft Help article.
http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7
, Note 1: Running chkdsk on the drive if bad sectors are found on the hard drive, while the bad sectors can be refunded but there may be loss of data.
Note 2: Data or files that are infected by malware could be beyond cleaning and must be completely deleted to preserve the integrity of your system, which means that there could be a risk of data loss.
Keep us posted on the State of the question, we will be happy to help you.
Tags: Windows
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