I downloaded Photoshop and illustrator for a free trial through the cloud, but his party

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• I just bought a year of CC version... When I login my account, the payment is visible, I downloaded photoshop and I wasn't able to get the work permit im always using an aplication free period. It is said that no payment or upated is the registry under t

  I just bought a year of CC version... When I login my account, the payment is visible, I downloaded photoshop and I wasn't able to get the work permit im still using a free period aplications. It is said that no payment or upated is the registry under this ID

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• The CC said app I downloaded PhotoShop and Illustrator, but I can't find them in my Applications

  The CC said app I downloaded PhotoShop and Illustrator, but I can't find them in my Applications. Help, please.

  If mac, use the finder to search for

  If win, use windows Explorer to search for

  If they are not installed and the cc app says they are, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

• Hello, we want to know if we can change our creative cloud for the only diet plan (for Adobe Photoshop and Illustrator, only), because when we read it, we but that we can only take one of them. Thanks in advance.

  Hello, we want to know if we can change our creative cloud for the only diet plan (for Adobe Photoshop and Illustrator, only), because when we read it, we but that we can only take one of them. Thanks in advance.

  Yes, you can change your plan.

  Also, IF the change is not possible, you can cancel and buy again.

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• If I buy the adobe cc then can I use it on several laptops at the same time? I use two different computers for my work. as a photoshop and illustrator, for example.

  If I buy the adobe cc then can I use it on several laptops at the same time? I use two different computers for my work. as one for photoshop and Illustrator for example.adobe

  This excerpt from: terms of conditions of use Adobe software should help to clarify the terms for you:

  ..... You can activate the software on up to 2 devices (or virtual machines) at the same time, if these activations are associated with the same Adobe ID for the same person, except http://www.adobe.com/go/activation_fr. However, you cannot use the software on these devices simultaneously.

  You can also see:FAQ: where can I find the terms of membership and the terms of use?

• I try to install indesign and illustrator (30 days free trial), but I don't see anywhere on my computer? I don't know if its there. How can I install it correctly?

  I try to install indesign and illustrator (30 days free trial), but I don't see anywhere on my computer? I don't know if its there. How can I install it correctly?

  Have you installed using creative cloud? You can use creative cloud application to install Illustrator CC CC of InDesign 2015 2015. Please try: https://helpx.adobe.com/creative-cloud/help/install-apps.html

• I downloaded photoshop and decided it was more that I wanted (cloud creative) I uninstalled the program, but still have the creative cloud trying ti install program updates and I searched for creative cloud on my computer and can't find anything. How can

  I downloaded photoshop and creative cloud. Now, I uninstalled the program but continue to have start creative cloud when I turn on my computer and want to as it went. HOW CAN I GET CREATIVE CLOUD TO GO?

  Hi James,

  Please visit: How to stop the creative cloud to run at startup?

  Kind regards

  Sheena

• I signed up for a free trial of Acrobat DC, but it would not download.  Now I get to a page where I have to buy it. What gives?

  I wanted to try the free 30 day trial of Acrobat DC, but when I tried to download, it failed.  Looks like Adobe is trying to force me to buy without a trial.  Does anyone else have this problem?

  Hello

  You can check out the link below for the installation.

  Download and install Adobe Creative Cloud apps

  Hope this will solve your problem.

  Kind regards

  Hervé Khare

• I'm trying to upgrade my free trial to the cloud for photographer

  upgrade my free trial expired at the cloud for the photographer. I perform each step of the process until the confirmation page. After that I confirm that I am automatically sent back to the start page. No order or new applications display on my account.

  Hi David,

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Photoshop was erased... another need from the cloud, but he tells me that I'm updating

  Photoshop is in trial mode after I paid for the annual membership. uploaded a new version. Photoshop always opens in trial. I deleted old version to load the new version once again, but the cloud says that photoshop is up to date. I don't have it on my computer more.

  Hi david_gleason,

  You might want to refer to the KB Doc: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

• How to re - download Photoshop and Illustrator to new computer? Don't know email address that I registered with. [was: helpppp]

  Hi I bought the illustrator and photoshop in another computer and does not know how to download to my new computer because I can't understand the email I signed up with that? Please help me...

  rozalis,

  You will have to ask Adobe, via a cat (simply click the still need help button immediately), on the Adobe page

  Creative cloud support (all Creative Cloud customer service issues).

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  Serial number and activation support (non - CC),

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Adobe ID and recording supports (non - CC),

  http://helpx.Adobe.com/x-productkb/global/service-C1.html

  or phone Adobe Support (only CC2014/CC/CC 2015, see different working hours according to the country).

  http://helpx.Adobe.com/Adobe-Connect/Adobe-Connect-phone-numbers.html

• Hi, I installed the creative application of cloud on my desktop and when I click to download photoshop and lightroom, it will give me only the possibility of a trial. Please help because it's getting very annoying now. I have paid for the product, but can

  Hi do not know how it works?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I'm trying to re DOWNLOAD Photoshop and Lightroom.  They are both under my products but the order history is empty with no download option.

  I am trying to download already purchased software, but when I

  go to the order history, it is empty.  But they appear under my products and plans.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC | XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7
  • Photoshop Elements: 10, 11, 12, 13. 9,8,7
  • Lightroom: 6| 5.7.1| 5 | 4 | 3 | 2.7 (win),2.7 (mac)
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Download and installation to Prodesigntools help links are located on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions". window using the Lightroom 3 link to see these "important Instructions".

• Dear friends, could advise you on the activation of the lightroom? I renewed my subscription for Lightroom in July through creative cloud, but when I open it it says Hat subscription must be renewed, click on renew button does not help. Have al

  Thank you!

  Have you tried this: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

• Best package for Photoshop and Illustrator?

  Hello

  Student, I am looking to buy Photoshop and Illustrator for my laptop. Y at - it a package that offers these two together on their own or will I have to buy all Adobe apps at the same time?

  Thank you

  Hello

  Adobe does not offer a plan than Photoshop and illustrator clubs.

  You can buy the plan of photography for $9.99 / month and add illustrator for $19.99 / month.

  See also:-Creative Cloud price and membership plans | Adobe Creative Cloud