I get error scanner in my HP solutions

I have recently updated from Windows XP to Windows 7 Pro 64 and now my Hp Officejet 6300 all-in-one does not have to be analysed as before in pdf format - I downloaded the new drivers and comprehensive on the HP site and installed software, but when I run printing HP and scan doctor a problem happens with the scanner section - it says I need an update to fix the problem , but when I followed the news of update - I gave a download to a different printer, once downloaded and try to install, it just means that my device does not have this update?

Hi Yabulela,

Welcome to the Forums of HP Support! I see that you have recently upgraded your operating system to Windows 7 64 bit and now you are not able to scan on your HP Officejet 6310. Did you uninstall the printer software before you upgrade to Windows 7, or did you just install the software and drivers for the new OS? Please follow the steps listed below:

1. disconnect the USB key if you use a direct connection.

2. remove the software HP 6300 to uninstall from the control panel of your computers an option of the program.

3. restart the computer.

4. make sure that all the software 6300 has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.

5. now, go ahead and download the software and drivers for your 6310 (DO NOT connect USB until the software prompts you to):

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-76831-1&CC=US&DLC=en&LC=en&os=4063&Product=1119598&sw_lang=

6. go ahead and print a test page.

7. If you are unable to print a test page, please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

Please let me know if it was successful! I'll watch for your reply.

Thank you

Tags: HP Printers

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