I got a phone call saying there was a security problem with my computer.
The appellant said that it was Microsoft and that they need to access my computer remotely. They said that my computer has been accessed by hackers and they could repair the security system. It's for real?
Hello
Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
Microsoft issues never not solicited for phone calls of support or security.
These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.
Tags: Windows
Similar Questions
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original title: + 011 phone calls
I just got a phone call from + 011 indicating that I have serious problems with my computer and they provide a Microsoft service problems. It sounds like a crowded call center and they can tell me their name and they tried to set up a remote entry on my computer. That's when I hung up. Is - this legitimate because what it really looked like a trick.
Not legitimate... do not answer the call... Mike Hall MVP - Windows Expert: consumer http://msmvps.com/blogs/mikehall/
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Windows have call me cold on the speed of the computer or its absence.
Hello
Without registering any problem to Microsoft, there will be no calls from us.
Microsoft will never cold call users asking for personal information or gain access to your PC. As much as possible these calls should be reported to your local association of consumer protection agency.
You can check out:'t-fall-for-phony-phone-tech-support/e5576f0a-827e-4fc0-a4b1-707add212065 http://answers.microsoft.com/en-us/windows/forum/windows_7-security/please-read-don
In the United States, you can visit the Web site of the FTC (Federal Trade Commission) to report such issues:
http://www.ftc.gov/bcp/edu/pubs/consumer/telemarketing/tel19.shtm
Or more information and useful tips on how you can protect yourself against fraud please visit:
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I was not able to open my my Adobe Illustrator application after update. He says there are a few problems with the preference but after following the instructions, Illustrator still does not work and it keeps giving the samei question. Help, please.
I think you are talking after upgrade to CC 2015 you're not able to launch I. Also, I believe you speak for read only matter of preference.
After following the instructions please do not launch Illustrator and check your file preference if the permissions have been set correctly. A good way would be to get inside the preferences folder and then try to create a file manually. If it succeeds, please write to [email protected]
A few external links to help you set permissions:
MAC
OS X Yosemite: set permissions for items on your Mac
WIN
Set, view, change, or remove permissions on files and folders
Kind regards
Ashutosh
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Suspicious call telling me that I have problems with my computer and turn it on
I got a call tonight from a woman with a heavy Indian accent, claiming that there was something very wrong with my computer (virus, or something like that) and she wanted to check a number on my computer (ISP?.. .not ISP because I know what it is... another type of number) and I could only get the number if I turn on my computer. Been suspicious so I asked who she was. Quickly, she replied that she was working for a company that supports Windows XP and Vista. I asked the company and name and she said his company's Solutions megabytes and it was called Genny/Jenny Williams number 102 (I asked his employee number). I informed her that I was very suspicious and asked for a phone number. Basically, she said that she only wanted to help and could not if I don't turn on my computer. I pushed and asked for a phone number as she says that she asks xxxx (town 2 miles where I live). I was persistent and spoke to him longer then told him to give me his number and I'll call him his back to make sure it was legitimate. Suddenly, there was silence on the phone. I was right to do what I did? I am now very worried that maybe I have a virus/spywear on my computer (I am currently scanning it w/Windows Defender and Weboot Anti Virus and Spy Sweeper to see if it comes out clean.)
It is a common scam. Do not give them information, do not give them access to your PC and do not go to all the websites that they suggest. One moment. See:
http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .
(these people often but not always use the name of Microsoft)
If you had him leave on your computer you would certainly had malware on it, because she would have said it. You did the right thing.
There is no way she could know whether or not you have malware on your system before she calls you.
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I JUST GOT A PHONE CALL THAT MY COMPUTER HAS BEEN HACKED. HE WANTED TO TAKE ME, BUT A LOT OF THINGS. SECURITY ACCOUNT, MANAGE SECURITY, ETC., THE THING IS THAT I GOT MAD. THE ONLY THING THAT WAS WRONG WAS THAT HE CAN HARDLY SPEAK ENGLISH... SO I ROSE HUNG MAD AND HIM ON ME. I DO NOT THINK THAT THIS CAME FROM THE SUPPORT OF WINDOWS LIVE MOCROSOFT? HOW TO JOIN MICROSOFT ON THIS ISSUE?
I JUST GOT A PHONE CALL THAT MY COMPUTER HAS BEEN HACKED. HE WANTED TO TAKE ME, BUT A LOT OF THINGS. SECURITY ACCOUNT, MANAGE SECURITY, ETC., THE THING IS THAT I GOT MAD. THE ONLY THING THAT WAS WRONG WAS THAT HE CAN HARDLY SPEAK ENGLISH... SO I ROSE HUNG MAD AND HIM ON ME. I DO NOT THINK THAT THIS CAME FROM THE SUPPORT OF WINDOWS LIVE MOCROSOFT? HOW TO JOIN MICROSOFT ON THIS ISSUE?
No need to shout (all capital letters.) Most modern publications using a mixture of standard uppercase and lowercase lettering unless they're trying to focus on something specific just because it is easier to read.
You don't reach Microsoft on this issue. It's not their problem more someone is trying to rip you off on your money is the people who printed his problem or someone trying to rip you off your car comes to the car manufacturer. You communicate with the authorities (who will probably tell you that they can do anything with what you little information.)
As long as you don't give them access to your computer, you're probably fine.
If you gave any personal information or leave them on your computer - to worry.
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I also received a phone call saying he was of service windows in ontario Center
today I answered a phone call, a guy with an accent of the East Indies, he says that my computer is gunna crash, he told me not to touch anything and it could help me to solve this, he then sent me on to his technical director, and then I asked him if this is for real and he said yes and then he gave me his employee number and I phone which is 1-877-778-929, it was called Rex number E15, he said, he has been cailfornia.
He then told me to go to start right click on computer, then click on manage, he had me click on events, then newspapers and then window Viewer application, he said that there is errors in the log that had to be fixed.
After that I started getting suspicious, he then gave me his numbers, I got the phone is turned off and tried to call back but the number wasn't even existed. I also tried to call the number that came on my phone which is 253-236-2020
can you help me with this? I noticed that there are red cirles in this area. It would be useful if I could understand this point, and perhaps put an end to that of another computer there get infected.
Thank youMicrosoft does not call you to fix your computer.
http://www.Microsoft.com/en-GB/security/online-privacy/msName.aspx
Errors in him journalisent events are normal and nothing to worry about.
http://ISC.sans.edu/diary/Microsoft+support+scam+again+/10912
Does this sound familiar?
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I got a phone call saying that my warranty status of the software had expired. Is this possible?
Appellant thern said that my computer has been opened to the motherboard being compromised. As I have been using computers for 20 years and had never heard of this problem before I Hung up. The person said they were calling from microsoft! At their request, I did a search and found many files with the extension *. PNF are these files the result of malicious or no web site software?
I'm running software protection internet norton 2010 and it did not find any problem. Any help on this would be received with gratitude.It's a well-known scam - don't fall not in phone technical support
Expert MowGreen Windows IT Pro - consumer safety
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I was called by someone who said that I had a problem with my computer
original title:
I think I was a victim of a SCAM, a solution Windows online Eric called me to say that I had a problem with my computer. He had me to enter a code (key Windwos more R entered eventvwr and gave me all the error messages that have been sent to microsoft.) He had a technician take over my computer to see if the software layer of secruity has been exceeded, the technician SAIS Yes and wanted me to buy a new title for my windows XP to 120.00. I said no. I have his contact details, it was California.
How has this affected my computer?
Remove all error events that affect the system? to see u windows touch R and then type eventvwr.
Microsoft can verify the software layer of security to see it really happened to expire?
Hello
Its a total scam. Uninstall their software and then perform a system restore before you install.
Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and others. (Do not
on the computer compromise and it would be better to do it on the phone or in person.)You can even restore your system to factory fresh to make sure their software violates not
your security. (Ways to re - install Windows Clean - removing everything on the backup drive so all the data
before hand.)====================================================================
====================================================================In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspxAvoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support===========================================================
===========================================================Follow these steps carefully:
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeRun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp <-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
RUN - type in the box-
sfc/scannow
Then run checkdisk (chkdsk).
RUN - type in the box-
Chkdsk /f /r
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
================================
For extreme cases:
Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jspI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">
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There might be a problem with the configuration of your DOMAIN NAME SERVER
Last week one, I noticed some problems with my internet connection. I have a BSNL broadband connection. I am connected to the internet, and after some time all of a sudden, I'm not able to connect. My modem lights are all on and on my laptop, I see the symbol of 2 computers with a note on it, which means that I'm connected. But still the pages not displayed. When I run Network Diagnostics (I Windown Vista) I get the error message saying: "there could be a problem with the configuration of your DOMAIN NAME server. I turned off the computer and the modem and switch it on after a long time... He would return but loses the connection with the same error message again. What can I do? I tried to reset the modem, also tried the system restore. What can I do? Please help me. I have laptop Dell Insipiron with Windows Vista and I connect wireless.
We do not know how your system should be set up - including the DNS configuration and settings. I recommend you contact your ISP's technical support group and get help from them in the configuration of your computer (and test lines and modem - the problem could be the modem and not on the computer or it could even be the service provider itself). It can be something as simple as a typo or a box checked or not checked - I do not know because I do not know their settings (different for each access provider). Give them a call. I do so often when I have connection problems, and they are almost always useful, or schedule a service call if they cannot help. I think it's your best chance to solve this problem.
I hope this helps.
Good luck!
Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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Microsft security
I got 2 phone calls today claiming to be from Microsoft saying that my warranty on my software windows o/s was exhausted that my pc was sending all sorts of error messages for them and it was so full of spyware and malware and the only way to remedy this was to pay £80 for a years warranty and they would clean my pc otherwise if left intact it would soon crash and be unrecoverable the pc was purchased from Dixons 4 years with Vista Home Prem installed, it's just? , I thought it was a scam as it the phone number was not available, anyone else had this? .Here is some information on this type of scam in the United Kingdom
http://www.BBC.co.UK/News/technology-15690898
http://www.guardian.co.UK/technology/2011/Sep/22/Microsoft-drops-partner-accused-scam
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
You are in luck, that it took so long to find you. Warn your friends.
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I got a call from people claiming that there was a problem with the computer.
Original title: scammed by PCWizards?
A few days ago I received a call from PC assistants saying they were Windows operating system support. They tell me that they have noticed that I had many requests from spam junk that was slowing down my computer. Unfortunately, as I had a big problem with my computer in time, I bit. I was very nervous about it at the time, but since I had so many problems with my computer and that you didn't know what to do, I fell prey to their plot. They talked to me in a 6 month contract for a fee of $99.00. After they have finished the maintenance on my computer, it worked very well, too gullible me thought: maybe they are legitimate.
At the end of the interview I googled their business and came across an article that has been exposed as the crooks and claims that Wizards PC installs a spyware sophisticated by giving them access to the victim's computer remotely.
To reassure myself, I decided to call using my Norton Security System. Their technician checked my computer and found a few things that their technology did not that he should have done; such that no detected restore points, the registry was not cleaned (35 detected registry errors) and it did not remove some software malware browers (toolbars).
On his recommendation, I recalled PC assistants. The first tech I talked didn't seem to know what he was doing, so I hung up with him and sent their support line and ask them to address these problems or I would withdraw the payment from my credit card. Almost immediately after sending the e-mail, another technician called me. Unknowingly, I had all ready filed a dispute with my credit card company. I intend to cancel the service, but I am still concerned by some spyware detected on my computer. What is the best way for me to handle this? How can I get authenic proof that I was definitely scammed and I should report it to the Internet Crime Center? Using my computer for a few basic daily functions, must not be so stressful! Any constructive guidance would be greatly appreciated!
(Scammed in PA)
After they have finished the maintenance on my computer, it worked very well, too gullible me thought: maybe they are legitimate.
At the end of the interview I googled their business and came across an article that has been exposed as the crooks and claims that Wizards PC installs a spyware sophisticated by giving them access to the victim's computer remotely.
Hello
It's a scam.
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
You gave them remote access and if you do Internet banking, contact your bank, explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
And Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
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I got a phone call from one of the related foreign accent that he was with Microsoft Security and that my computer has been used or something to that effect.
I could hardly understand him. Is this another scam floating around? What should I do to report this?
Thank you
Short answer: Yes. It is a scam. Not much interest to report, as MS are well aware of this problem, but there is little they can do about it since then (I guess) most of the calls are created outside the United States
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I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?
Hi Debra,
It's a SCAM! Microsoft does not make that neither have they partners that do and don't they hire contractors or individuals or even to find volunteers to do. There are probably thousands of these companies out there do every day - we get two or three posts like this (or more) each day ask about it. You are lucky who have recognized the scam enough not to be sucked in and eventually identify theft, infections, hacking your computer, convince you to buy software or services you either did not need or that do not really exist at all and all sorts of nefarious stuff. You'd be surprised how much contact us AFTER THAT that they realized they had been duped asking what to do. Don't waste time talking to these people, not give them any personal information it is, don't be fooled by what they can get allows you to see on the computer - in fact, not do anything they suggest on your computer or even to visit Web sites they recommend and for the love of God don't give them access to your computer.
Microsoft knows this is happening, but with these companies popping up like dandelions, or closing and changing names when discovered and operating mainly from abroad, it would take an army of lawyers to sue each other. They do the best they can, but they are just too many and more added every day. People need to pay attention to these things. They occur not only by telephone, but also by e-mail, instant messaging, mail and all the ways imaginable. Forget not that Microsoft doesn't this and hang up or remove the emails or messages or mail from someone claiming that they do because they know the information on your computer or that you want to get information from you to confirm your account so that it will not be closed and asking you your name of user and password and all sorts of other personal information. Microsoft DO NOT!
See below for additional information on this topic and what to do and how Microsoft works:
http://www.Microsoft.com/security/online-privacy/msName.aspx
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx
I'm glad you don't get captured by these crooks and save yourself a big headache. Continue to use the same caution and you should do fine.
Good luck and best wishes!
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I just got a phone call from a guy who said he was a member of the tech teaml windows
I just got a phone call from a guy who told me he was technical team of windows and someone had attempted to enter into my calculation, I told her that I don't have a computer, then he asked if I had a laptop that I don't have so I told him that. I asked how he had got hold of my phone number and he said they had the info. I wanted to take this more then I asked what was wrong and he said that if I turned on my computer that he would go through it with me. I didn't believe him, but what to do? Needless to say that I hung up on him, but as I am not very computer savvy so I'm a little worried. Can anyone help please. Thank you
It is a SCAM, you did the right thing hang up on him. He just wanted your information so he could use it for illegal purposes.
See you soon.
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