I got my phone a former roommate, it was purchased at an auction of the GSA. I have problems to download updates from windows Update all ideas

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• JUST GOT A PHONE CALL SAYING THAT I WAS HACKED. WANTED TO TAKE ME BUT THE THIINGS I DO. I REFUSED, THEY SAID THEY WERE BY MICROSOFT DOWN THE HACKER?

  I JUST GOT A PHONE CALL THAT MY COMPUTER HAS BEEN HACKED. HE WANTED TO TAKE ME, BUT A LOT OF THINGS. SECURITY ACCOUNT, MANAGE SECURITY, ETC., THE THING IS THAT I GOT MAD. THE ONLY THING THAT WAS WRONG WAS THAT HE CAN HARDLY SPEAK ENGLISH... SO I ROSE HUNG MAD AND HIM ON ME. I DO NOT THINK THAT THIS CAME FROM THE SUPPORT OF WINDOWS LIVE MOCROSOFT? HOW TO JOIN MICROSOFT ON THIS ISSUE?

  I JUST GOT A PHONE CALL THAT MY COMPUTER HAS BEEN HACKED. HE WANTED TO TAKE ME, BUT A LOT OF THINGS. SECURITY ACCOUNT, MANAGE SECURITY, ETC., THE THING IS THAT I GOT MAD. THE ONLY THING THAT WAS WRONG WAS THAT HE CAN HARDLY SPEAK ENGLISH... SO I ROSE HUNG MAD AND HIM ON ME. I DO NOT THINK THAT THIS CAME FROM THE SUPPORT OF WINDOWS LIVE MOCROSOFT? HOW TO JOIN MICROSOFT ON THIS ISSUE?

  No need to shout (all capital letters.)  Most modern publications using a mixture of standard uppercase and lowercase lettering unless they're trying to focus on something specific just because it is easier to read.

  You don't reach Microsoft on this issue.  It's not their problem more someone is trying to rip you off on your money is the people who printed his problem or someone trying to rip you off your car comes to the car manufacturer.  You communicate with the authorities (who will probably tell you that they can do anything with what you little information.)

  As long as you don't give them access to your computer, you're probably fine.

  If you gave any personal information or leave them on your computer - to worry.

• try to download music from windows media player on my pc to my phone, my pc says is music to my phone, my phone says my playlist is empty. What should I do?

  Just got a new phone and I'm trying to download music I have on my pc to my phone. I think that my phone do not support my Media Player playlist. How can I change the format on my pc so its compatible for my phone?

  Hi KathleenBrewster,

  1. What is the brand and model of your phone?

  2. what type of music files you want to transfer?

  If you try to convert the format, you can use your favorite search engine to download third party software to convert the format that is supported in your phone.

  Note: The use of third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

  You can also check the following items and see if it helps.

  Set up a device to sync in Windows Media Player

  Windows Media Player sync: frequently asked questions

  Hope this information is useful.

• My Mac was purchased in November 2014. The fan makes a noise Purring but stops when I lift it and hold it vertically. I just got this back from repair to the workshop of John Lewis as he made a further strong noise.

  My Macbook (one and a half year). The fan has become noisy and I just got in return for repair from John Lewis. The problem is that I think that it is still too noisy. He runs not fast, but it is noisier than it was when we bought it first.  The fan noise also stops when I take the Mac on the end. Is this normal?  Thank you.

  There is no such thing as a MacBook 1 year and a half with a fan.

  The 12 '' MacBook isn't a fan.

  The last MacBook with a fan was the 2010 model.

  Perhaps you have a MacBook Air or a MacBook Pro, if so you should post your question to one of these areas of the forum.

• just got a used pc, owner does not remember password. I signed up as a guest, but unable to download updated adobe flash player and browsers

  What could I do? has this happened to anyone?

  Hello

  It is always a good idea to reinstall the OS when you buy a used computer, because you never know what the Malware in installed or that the machine has been used for.

  This is information from Microsoft for when you forgot your XP password.

  "How to connect to your Windows XP-based computer if you forget your password or if your password expires"

  http://support.Microsoft.com/kb/321305

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  "What to do if you forget your Windows password"

  http://Windows.Microsoft.com/is-is/Windows-Vista/what-to-do-if-you-forget-your-Windows-password

  "If you forget the administrator password, and you do not have a password reset disk or another administrator account, you will not be able to reset the password. If there is no other user account on the computer, you will not be able to log on Windows and you need to reinstall Windows. »

  Microsoft prohibits any help given in these Forums for you help bypass or "crack" passwords lost or forgotten.

  Here's information from Microsoft, explaining that the policy:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/keeping-passwords-secure-Microsoft-policy-on/39f56ef0-5d68-41AD-9daa-6e6019c25d37

  See you soon.

• BlackBerry smartphones, I just got my phone back from repair and it was bees...

  I just got my phone back from repair and he had been allowed, I reinstalled app world try to download Swipelock, which I paid for and downloaded good app world, but when I go into my world and connected it says I have no application. I went to buy the app again to see if it would work, but when I try it says I already bought this app and goto myworld and download. Can you please help me get this app on my phone. Keith

  Hello!

  If you have followed exactly the instructions already:

  http://NA.BlackBerry.com/eng/deliverables/7268/re-install_an_item_on_a_different_device_643962_11.js...

  and yet, it will not install, then go to this URL:

  https://www.BlackBerry.com/CSOHelp/index.do?ft=generic

  and complete the form. Use, in the "Please select a component:"on the ground, AppWorld billing/payment selection. "

  If this does not work, then please come back on these forums (http://supportforums.blackberry.com/rim/) and create an account so that we can provide direct assistance.

  See you soon!

  See you soon!

• I got the Beta version on my phone and now I HAV to change no update.

  I got the Beta version on my phone and now I HAV to change no update. Coz my phones says 10.0.1 and it is up to date. FYI, I deleted the profile end time. !

  < re-titled by host >

  Hello

  If it says 10.1 ios so it is like mine and up-to-date.

  See you soon

  Brian

• I just got an iphone 5s and am unable to download music from itunes to my laptop to the phone

  I recently got an iphone 5s and cannot download my music from itunes on my mac pro on the phone book.  The error message indicates that the phone needs a newer version of itunes?

  518 wrote:

  The error message indicates that the phone needs a newer version of itunes?

  Yes, the iPhone requires a newer version of iTunes on your Mac.

  Your profile says you're on OS X 10.5 (Leopard), which is now eight years old.  Is this correct?  If so, it's the source of your problem.

  The current version of the iOS (9.2.1) requires a recent version of iTunes (12.3.2).  iTunes 12.3 requires at least OS X 10.8.5.

  Then you have probably a whole bunch of OS X upgrade to make.  To see if it is still possible to bring your Mac to the current OS X (El Capitan), see:

  Update of OS X El Capitan - Apple Support

• I changed my password to get into my phone and I don't remember, I can get by using the contact ID, but I don't remember the password. Is there a way to change this without typing the former in?

  I changed my password to get into my phone and I don't remember, I can get by using the contact ID, but I don't remember the password. Is there a way to change this without typing the former in?

  N ° you'll need to restore your iPhone:

  If you have forgotten the password for your iPhone, iPad or iPod touch, or your device is disabled - Apple supports

• I got a phone call from a guy who said he was with Microsoft and that someone had linked in my computer. Is it a scam?

  I got a phone call from one of the related foreign accent that he was with Microsoft Security and that my computer has been used or something to that effect.

  I could hardly understand him.  Is this another scam floating around?   What should I do to report this?

  Thank you

  Short answer: Yes. It is a scam. Not much interest to report, as MS are well aware of this problem, but there is little they can do about it since then (I guess) most of the calls are created outside the United States

• I got a phone call from a person

  I got a phone call from someone posing as a microsoft person saying that I have viruses on my computer... is - this legitimate?

  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?

  I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?

  Hi Debra,

  It's a SCAM! Microsoft does not make that neither have they partners that do and don't they hire contractors or individuals or even to find volunteers to do. There are probably thousands of these companies out there do every day - we get two or three posts like this (or more) each day ask about it. You are lucky who have recognized the scam enough not to be sucked in and eventually identify theft, infections, hacking your computer, convince you to buy software or services you either did not need or that do not really exist at all and all sorts of nefarious stuff. You'd be surprised how much contact us AFTER THAT that they realized they had been duped asking what to do. Don't waste time talking to these people, not give them any personal information it is, don't be fooled by what they can get allows you to see on the computer - in fact, not do anything they suggest on your computer or even to visit Web sites they recommend and for the love of God don't give them access to your computer.

  Microsoft knows this is happening, but with these companies popping up like dandelions, or closing and changing names when discovered and operating mainly from abroad, it would take an army of lawyers to sue each other. They do the best they can, but they are just too many and more added every day. People need to pay attention to these things. They occur not only by telephone, but also by e-mail, instant messaging, mail and all the ways imaginable. Forget not that Microsoft doesn't this and hang up or remove the emails or messages or mail from someone claiming that they do because they know the information on your computer or that you want to get information from you to confirm your account so that it will not be closed and asking you your name of user and password and all sorts of other personal information. Microsoft DO NOT!

  See below for additional information on this topic and what to do and how Microsoft works:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  I'm glad you don't get captured by these crooks and save yourself a big headache. Continue to use the same caution and you should do fine.

  Good luck and best wishes!

• I just got a phone call from a guy who said he was a member of the tech teaml windows

  I just got a phone call from a guy who told me he was technical team of windows and someone had attempted to enter into my calculation, I told her that I don't have a computer, then he asked if I had a laptop that I don't have so I told him that. I asked how he had got hold of my phone number and he said they had the info. I wanted to take this more then I asked what was wrong and he said that if I turned on my computer that he would go through it with me. I didn't believe him, but what to do? Needless to say that I hung up on him, but as I am not very computer savvy so I'm a little worried. Can anyone help please. Thank you

  It is a SCAM, you did the right thing hang up on him. He just wanted your information so he could use it for illegal purposes.

• I just got a phone call from a Jamie Johnston, of the UKcomputers.

  I just got a phone call from a Jamie Johnston, the UKcomputers saying that he has been advised by Microsoft that I have a virus in my PC and they know error messages that are sent from my PC it asked me to connect to my PC. I've been suspicious!  Does anyone know if it is authentic or not?

  I just got a phone call from a Jamie Johnston, the UKcomputers saying that he has been advised by Microsoft that I have a virus in my PC and they know error messages that are sent from my PC it asked me to connect to my PC. I've been suspicious!  Does anyone know if it is authentic or not?

  This is a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.

  At let them into your computer? If you did you are at serious risk for what they could have done it (installed spyware? Identity theft? Steal the passwords?), and I highly recommend that you do the two following:

  1 reinstall Windows properly

  2. change all your passwords, especially those of the financial institutions and online stores.

• I just got a phone call from a man claiming to be a tech windows

  I just got a phone call from a man claiming to be a tech of windows. He told me that he had to call me because of the high number of junk that has been downloaded and my windows updates. Is this for real?

  Hello Angiee57,

  As usual, this is another scam.

  Unless you have a support contract prepaid or you raise a support ticket with Microsoft, no Microsoft will call you about the problems with your PC.

  All these crooks are trying to do is access your PC so they can steal your personal data, which is bank details etc. Under no circumstances should allow you remote access to your PC.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com