I have a jrl system plotter/printer and driver for windows 98, but my new windows xp will not see the tracer. I used add printer/fax to install, but when the final 'Finish', he could not install. Help, please
I have an old windows 98 are dedicated to this plotter and it work fine until we have upgraded to the new machine with windows xp.
Hello Dzuco,
Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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Broadcom 2070 Bluetooth driver for Windows 8 will install
Broadcom 2070 Bluetooth driver for Windows 8 will not install with windows update or Device Manager. Error code 80070005. Help, please. I can't use my Bluetooth headset. Best regards, Callie
Always the same problem and cannot find a solution. There is a fix available?
Kind regardsOtavio -
SP2 for Windows Vista will not install. Receive error 800b0100 code. I already tried all possible solutions - disabled and even uninstalled McAfee Firewall disabled, ran the CheckSUR repeatedly (see below for the final analysis), tried to install from windows update, also downloaded the stand-alone MS pack, tried selective startup and hidden States of services, still nothing. It has been 2 days work on this. Help, please!
=================================
Preparation of control system was updated.
Binary version 6.0.6002.22202
Package Version 6.0
2009-10-24 12:36Checking Windows Service Packages
Checking of manifests package and catalogs
Checking package Watchlist
Watchlist checking
Checking packages
(f) MOTHER of CBS missing 0 x 00000002 servicing\packages\Package_2_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.mum
(f) MOTHER of CBS missing 0 x 00000002 servicing\packages\Package_for_KB975467_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
(f) MOTHER of CBS missing 0 x 00000002 servicing\packages\Package_for_KB975467_client~31bf3856ad364e35~x86~~6.0.1.0.mum
(f) MOTHER of CBS missing 0 x 00000002 servicing\packages\Package_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.mumControl components store
Summary:
Seconds executed: 1241
Found 4 errors
CBS MUM lack count: 4Unavailable repair files:
servicing\packages\Package_2_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.mum
servicing\packages\Package_for_KB975467_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
servicing\packages\Package_for_KB975467_client~31bf3856ad364e35~x86~~6.0.1.0.mum
servicing\packages\Package_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.mum
servicing\packages\Package_2_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.cat
servicing\packages\Package_for_KB975467_client_1~31bf3856ad364e35~x86~~6.0.1.0.cat
servicing\packages\Package_for_KB975467_client~31bf3856ad364e35~x86~~6.0.1.0.cat
servicing\packages\Package_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.catHello Yiratr,
Thank you for using the Microsoft answers Forums.
Solution:
Follow the steps in the web link below.
http://support.Microsoft.com/kb/956702
That should do the trick for you.
Thank you.
Kind regards
Augustine.
"URGO".
UDAY $012 please let me know that whether the solution worked or not, I thank you and appreciate your comments. URGO
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Windows Fax and Scan for Windows Vista does not appear under all programs
Windows Fax and Scan for Windows Vista does not appear on my computer under all programs - where he might or he is still in charge?
If you have Vista Home Basic and Vista Home Premium, they do not come with Fax software included.
You will need software 3rd party Fax:
http://www.SnapFiles.com/reviews/Snappy_Fax_2000/snappyfax.html
Snappy Fax 2000 allows you to send and receive faxes from your computer. You can use your scanner to scan documents and then sent a fax to any fax machine, or use the print command other applications to use the virtual fax printer, allowing you to send faxes directly from most Windows applications. In addition, the program also supports faxes sending via the internet, filtering of unwanted faxes and transfer incoming faxes to other fax or e-mail addresses. Additional features include import address book, faxes by email (with zip for images support), OCR, spell checking and much more.
See you soon. Mick Murphy - Microsoft partner
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I'll have to turn my computer on and off for windows at startup and then it stops a lot
I'll have to trun my computer on and off for window at startup and then it stops a lot
Hello
Is there an error message? If so, what would you say? If this isn't the case, then you probably have a stop initiated by the hardware to prevent overheating damage to the system. If this is the case, can help clear the vents and intake fans / exhaust so that clean the dust bunnies (desktop systems). Also make sure that the CPU cooler is not clogged and that all fans are working properly. With laptops, a cooling pad can help.
Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org
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Why the "games for Windows Marketplace" will not be launched?
Why the "games for Windows Marketplace" will not be launched? I tried to launch the start screen appears and when you look at the Task Manager, GFWLive.exe and GFWClient.exe show, but after a few seconds the splash screen and the GFW deals disappear and never loads the user interface. I tried to reinstall the client and the .NET Framework, but which has no effect. I also tried a couple of registry cleaners, but still no change.
The content of the log in the AppData directory file is as follows:
2011-07-28 T 05: 24:03 Info start starting up.
2011-07-28 T 05: 24:03 Info start 64-bit Microsoft Windows NT Service Pack 1 6.1.7601
2011-07-28 T 05: 24:03 Info start-up operation system INTERFACE language is en-US.
2011-07-28 T 05: 24:03 account Info startup user INTERFACE language is en-US.
2011-07-28 T 05: 24:03 Info start GFWLClient.exe version 3.5.0050.0.
2011-07-28 T 05: 24:03 Info start XLiveServices.dll version 3.5.0050.0.
2011-07-28 T 05: 24:03 public XLiveServices.dll information starting build type.
2011-07-28 T 05: 24:03 Info start xlive.dll version 3.5.0088.0 (WGX_XLIVE_V3.05_RTM (panblder). 110409-1835).
2011-07-28 T 05: 24:03 Info start XLiveInstall.dll version 3.2.0006.0 (WGX_XLIVE_v3.02_RTM.100427 - 1415).
2011-07-28 T 05: 24:03 Info start downloads directory is C:\Users\User1\AppData\Local\Microsoft\GFWLive\Downloads.
2011-07-28 T 05: 24:03 Info start Addon installation directory is C:\Users\User1\AppData\Local\Microsoft\XLive\DLC.
2011-07-28 T 05: 24:03 Info start demos installation directory is M:\Users\User1\Documents\Games for Windows - LIVE Demos.
2011-07-28 T 05: 24:03 Info full boot the game installation directory is M:\Games.
2011-07-28 T 05: 24:03 Info video boot installation directory is M:\Users\User1\Media\Videos\Games for Windows - LIVE videos.
2011-07-28 T 05: 24:03 Info start time zone is Eastern Standard Time.
2011-07-28 T 05: 24:03 the startup command line option download Info offer 0x4D530935E0000001 after registration.
2011-07-28 T 05: 24:03 sqm sqm OSLocale 1033 value Info.
2011-07-28 T 05: 24:03 Info M² M² LaunchedByInGame the value 0.
2011-07-28 T 05: 24:07 to msidcrl40.dll version 7.250.4225.0 startup information.
2011-07-28 T 05: error starting 24:07 could not start. {Exception: {Type: System.EntryPointNotFoundException} {Message: could not find an entry point named 'InitializeEx' in DLL "msidcrl40.dll".}} {Source: XLiveServices} {Stack trace: at Microsoft.GamesForWindows.XLiveServices.LiveConnection.get_Instance () at Microsoft.GamesForWindows.LiveClient.App.TryInitLiveConnection (Boolean & try again) to Microsoft.GamesForWindows.LiveClient.App.OnStartup (StartupEventArgs e)} {{Target Site: Microsoft.GamesForWindows.XLiveServices.LiveConnection get_Instance()}}
2011-07-28 T 05: 24:46 Info start starting up.
2011-07-28 T 05: 24:46 Info start 64-bit Microsoft Windows NT Service Pack 1 6.1.7601
2011-07-28 T 05: 24:46 Info start-up operation system INTERFACE language is en-US.
2011-07-28 T 05: 24:46 account Info startup user INTERFACE language is en-US.
2011-07-28 T 05: 24:46 Info start GFWLClient.exe version 3.5.0050.0.
2011-07-28 T 05: 24:46 Info start XLiveServices.dll version 3.5.0050.0.
2011-07-28 T 05: 24:46 public XLiveServices.dll information starting build type.
2011-07-28 T 05: 24:46 Info start xlive.dll version 3.5.0088.0 (WGX_XLIVE_V3.05_RTM (panblder). 110409-1835).
2011-07-28 T 05: 24:46 Info start XLiveInstall.dll version 3.2.0006.0 (WGX_XLIVE_v3.02_RTM.100427 - 1415).
2011-07-28 T 05: 24:46 Info start downloads directory is C:\Users\User1\AppData\Local\Microsoft\GFWLive\Downloads.
2011-07-28 T 05: 24:46 Info start Addon installation directory is C:\Users\User1\AppData\Local\Microsoft\XLive\DLC.
2011-07-28 T 05: 24:46 Info start demos installation directory is M:\Users\User1\Documents\Games for Windows - LIVE Demos.
2011-07-28 T 05: 24:46 Info full boot the game installation directory is M:\Games.
2011-07-28 T 05: 24:46 Info video boot installation directory is M:\Users\User1\Media\Videos\Games for Windows - LIVE videos.
2011-07-28 T 05: 24:46 Info start time zone is Eastern Standard Time.
2011-07-28 T 05: 24:46 the startup command line option download Info offer 0x4D530935E0000001 after registration.
2011-07-28 T 05: 24:46 sqm sqm OSLocale 1033 value Info.
2011-07-28 T 05: 24:46 Info M² M² LaunchedByInGame the value 0.
2011-07-28 T 05: 24:49 to msidcrl40.dll version 7.250.4225.0 startup information.
2011-07-28 T 05: error starting 24:49 could not start. {Exception: {Type: System.EntryPointNotFoundException} {Message: could not find an entry point named 'InitializeEx' in DLL "msidcrl40.dll".}} {Source: XLiveServices} {Stack trace: at Microsoft.GamesForWindows.XLiveServices.LiveConnection.get_Instance () at Microsoft.GamesForWindows.LiveClient.App.TryInitLiveConnection (Boolean & try again) to Microsoft.GamesForWindows.LiveClient.App.OnStartup (StartupEventArgs e)} {{Target Site: Microsoft.GamesForWindows.XLiveServices.LiveConnection get_Instance()}}I'm sure that the last entry in the log has something to do with my problem.
RESOLVED: "gamename has stopped working", games for Windows Live problem *.OK, finally solved.
I uninstalled what is called "Windows Live ID Sign - in Assistant", as well as the usual games of .NET, MS for Windows - LIVE and games for Windows Marketplace Client, then ran a registry cleaner (I used CCleaner, which is free) and restarted.I then reinstalled GWL from MS. siteI hope this helps someone else. -
update of security (KB2676562) has already been correctly installed 21 times, began towards the end of May. Update for Windows Vista (KB2679255) was successfully installed 35 times, he began in mid-April. These two continue to update themselves every day and do it at least twice a day, back to back. It is very frustrating to have to deal with that and makes me think that something may be a problem with my computer. I had heard of registry cleaners is not not a good thing to use, if recently I not unhooked my registry free cleaner. I hope that it has not caused my computer to lose any registry key values. Does anyone know a possible solution or what I need to do? I thank everybody help, please!
Hollow salvation of the farm,
Try these stepsMethod 4: Reset the contents of the Catroot2 foldergo to start > all programs > Accessories > right click on command prompt > run as administratorReset the contents of the Catroot2 folder. To do this, follow these steps:Type the following commands and press ENTER after each command:net stop cryptsvcMD %systemroot%\system32\catroot2.oldxcopy %systemroot%\system32\catroot2.old /s %systemroot%\system32\catroot2outputRestart the PC and thenMethod 8: Rename the folder C:\Windows\SoftwareDistributionRename the Windows Update temporary C:\Windows\SoftwareDistribution folder. To do this, follow these steps:Open an administrative command prompt window.Run the following commands and press ENTER after each command:Net stop wuauservCD %SystemRoot%\System32Ren C:\Windows\SoftwareDistribution SoftwareDistribution.oldNet start wuauservTry to install updates again.also try to scan your computerMethod 1: Use the Microsoft Safety Scanner to scan your computer for viruses and malware
To analyze your computer by using the Microsoft Safety Scanner, click on the following link:http://www.Microsoft.com/security/scanner/ use the software to combat spyware and antivirus software to scan the computer.
To see a list of third-party anti-virus software vendors, visit vhttp://www.microsoft.com/windows/antivirus-partners/windows-7.aspx.
To download and install Microsoft Security Essentials antivirus software, visit http://www.microsoft.com/en-us/security_essentials/default.aspxc.
Please come back if you need assistanceThank youMakoi -
My application get Windows 10 does not work HELP Please
1 - my get app Windows 10 does not work. Whenever I try to run your PC compatibility check it says:
The report is not available now, you can always book your upgrade when it's time to start the upgrade we will run another report to make sure that your PC works with Windows 10
2. when I click on view Confirmation it Says:
YOUR UPGRADE IS RESERVED
There is nothing you need to do now, you will receive a notification on your PC when windows 10 is ready to install.
and it been like this for 4 weeks and nothing happened what should I do to check if the applications on windows 7 runs on windows 10 or not and start the upgrade to windows 10
Please help thanks
Download the media creation tool
Click with the right button on the MediaCreationTool.exe file and then click on run as administrator.
Note: How to check if you are downloaded or installed the update Windows 10 November
How to create an ISO or USB drive.
Select upgrade this PC now and then click Next
or
Task of pre-required
When you make significant changes to your computer for example updated operating system, you must always back up. See the links to resources on the backup by clicking the link for each version of Windows you are using: Windows XP, Windows Vista, Windows 7, Windows 8/8.1
- How to back up and restore your files manually
- How to free up disk space in Windows
- How to: 10 tips before installing Windows 10
- How to: determine if a device application or hardware is compatible with Windows 10
- Will remain the documents and applications, or install app must
then
- How to download official Windows 10 ISO files
- How to: upgrade previous versions of Windows using the file ISO for Windows 10
then
- Turn off (preferably uninstall) your Antivirus utility before you perform the upgrade.
- Reboot several times, and then try again.
- Disable the general USB peripherals (for example - smart card reader).
- If you are using a SCSI drive, make sure you have the drivers available for your storage on a thumdrive device and it is connected. During the installation of Windows 10, click on the advanced custom Option and use the command load driver to load the driver for the SCSI drive. If this does not work and the installer still fails, consider switching to an IDE based hard drive.
- Perform a clean boot, restart, and then try again.
- If you upgrade to the. ISO file, disconnect from the Internet during the installation, if you are connected in LAN (Ethernet) or wireless, disable both, then try to install.
- If you are updated through Windows Update, when download reaches 100% disconnect from the LAN (Ethernet) Internet or Wi - Fi, then proceed with the installation.
- If this does not work, try using the. ISO file to upgrade if possible.
- If you are connected to a domain, go to a local account.
- If you have an external equipment, attached to the machine, unplug them (example, game controllers, USB sticks, external hard drive, printers, peripherals not essential).
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Games for windows live will not yet installed
So every time I try and install Games for Windows Live, it says it has "successfully installed, as shown here.
Then I hit the launch, and it appears.
I check my installed programs there. I have check the path, not here. I have no idea where it installed, if it is still installed at all, and if ever, it will install. I'm just trying to play with friends on GTA 4 xD
If someone has help, it would be amazing. I searched the internet for days. Thank you!
Hello
Please contact the Microsoft Community.
I you have to check out this link-
http://forums.Xbox.com/GFW/technical_support/f/253/t/8569.aspx
Let us know if you have problems with Windows in the future.
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Backup and restore in Windows 7 will not make an incremental backup
Hello.
I have about 400 GB of backup files, for most audio (I have a home studio). Backup and restoration continues to do a new backup full instead of an incremental backup. I tried to disable "Windows Media Sharing whatever" and has no effect. I found the registry entry that the so-called forces a backup under certain circumstances, if I understand correctly. I put the value '0' and he still makes no difference - copy Windows files that I know have not changed over the YEARS and to create a new full backup. My current full backup is December 2014 on a 1 TB external hard drive. It is the backup that I added to-probably on a maximum of 20 additional concerts.
This is important because in 400 concerts, I have neither the time nor the space to do a full backup every time. I searched these forums and around the web and found nothing more disable sharing of Windows Media Services. For now I'm reduced to manually copy the new audio files on a backup drive, which is heavy at least when dealing with the whims of my Audio sequencer for recording methods and organization of files.
Please let me know how I can make an incremental backup instead of a full backup of my hard drive. Thanks for your help.
GWR
IMHO, I wouldn't play with the built-in backup. It is, at best, kludgy, depends on the OS partition, is inflexible and not easy to use.
IMHO, I would not trust my data or spend my time on it.
I'd take a peek at st Acronis True image home 2015.
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I have Win 7 with Service Pack 1. I have "updated my Open Office 3.3 to 3.4 and now Win 7 search and options DO NOT locate my document content indexing more? I contacted the support of Open Office: http://user.services.openoffice.org/en/forum/viewtopic.php?f=15&t=55483
They claim that: "indexing and search in Windows 7 are performed by Windows 7", so there is a problem with Win 7 search and indexing options.
I checked the indexing options in Windows 7 and the "Index Properties and content of the file" is selected for ALL the 'odt' as well as all the files 'o'.
I set up a test document: I put only one word "Wednesday" in the Open Office text document, saved and it called "text". I am looking for Wednesday and the search comes up with two other documents containing the word Wednesday in them, but not the Test document?
I just discovered something. When I did the 'Test' experience above, the file was saved in format 'odt' a:. I changed it to a ".doc" file and it now appears in the search results. As mentioned above, I've changed ALL the files starting with the letter 'o' in Indexing Options > Advanced Options > Types of files to the article: 'properties Index and contents of the file. The description of filter for files 'odt' comes back as: "IFilter shop OpenOffice IFilter" where as 'doc' filter is listed as a: «Filter Microsoft Office» Is it a "Boutique OpenOffice IFilter IFilter: issue" Blocking "the documents appear in the search results? If so, how should I do (I mean in addition to all the documents 'odt' replacing 'doc'?
Just to clarify: document names 'odt' come to a search, but not the content document.
Hello
Method 1: Run the following fix - it:
Difficulty of Windows Desktop Search when it crashes or not display results:
http://support.Microsoft.com/mats/windows_search/en-us
Method 2: Restore the computer to a date when it was working fine before:
Reference:
System Restore: frequently asked questions:
http://Windows.Microsoft.com/en-us/Windows7/system-restore-frequently-asked-questions
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Update for windows 7, will not be updated,
my windows updates can be many like 8-16 and it will begin to download, but when it's over I find only one or two have been downloaded, I then check the windows download history and find it lasted awhile and safety mainly downloads that appear to be affected, I have a system of secondary security Kaspersky and I was wondering if it could be what keeps my
updates to Windows. Please help I tried troubleshooting but no answers.
You represent that you are a "Kaspersky secondary security system." You have more than one security software program installed? If so, delete a. You cannot use two. It causes many conflicts, and this might well be it.
Please list all programs that you have installed that you think help your system to be sure
-
Hard drive crash upgraded to a bigger drive on windows 7 will not reactivate
Last week, I got a 420 GB HDD in my PC he couldn't, so I replaced quickly with a larger hard drive reinstalled my Windows & Home Premium which has a 3 license, we're girls on my laptop, the other is on my Dell PC and the last of them was on this PC. I thought I could replace the hard drive and it would be acvtivate off the coast of the specification of the motherboard. I was wrong, and now I have a PC with a windows limited time on this subject. How can I fix this and get my reactive windows?
Home Premium Family Pack is an 'Upgrade' 3 license version and as such is expected to find a previous version of Windows (XP or Vista) installed. In addition since all 3 licenses when used all re - install requires activation of the phone. You have 2 choices:
(1) activation of the phone try (according to the instructions below), have your previous version of product key Windows handy before calling.
(2) re - install the earlier version, and then upgrade to the Premium family edition; still will require the activation of the phone, but it can go much smoother.
=================================================
How to activate Windows 7 or Vista manually (activate by phone)
http://support.Microsoft.com/kb/950929/en-us1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) select your "country" in the list.
(4) choose the option "activate phone".
(5) stay on the phone * do not select/press any option * and wait for a person to help you.
(6) explain your problem clearly to the support person.
(7) the person must give you a confirmation ID, copy it down on paper,
(8) check that the ID is correct in reading the support person.
(9) to enter the ID number, then click 'Next' to complete the activation process.Activation and registration of a Microsoft product
http://support.Microsoft.com/?kbid=326851
Windows activation: (888) 571-2048
(888) 725-1047 or 800-936-5700-Product key of letters and numbers-
Not confused the letter B with the number 8, the letter Q with the letter O.
the letter G and the number 6.A, E, I, O and u are not used.
---------------------------- Alternatives -------------------------------------
To enable the use of the phone
1. open Activation of Windows by clicking on the Start button, right click on computer, clicking Properties.
then by clicking on activate Windows now. ?2. click on show me other ways to activate.
3 type your Windows 7 product key, and then click Next.
4. click on use the automated telephone and then click Next.
If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.5. click on the location nearest you from the drop-down list, and then click Next.
6. call one of the available phone numbers listed. An automated system will guide you through the activation process.
7. When prompted, enter the installation ID that is listed on your screen in your phone keypad.
8 Note the confirmation ID the phone system gives you.
9. under the terms of step 3, type the confirmation ID in the space provided, click Next, and then follow the instructions.
10. If the activation is not successful, stay on the line to be transferred to a product activation agent who can help you.
How to contact a Microsoft Product Activation Center by phone
http://support.Microsoft.com/kb/950929Microsoft Activation centers worldwide telephone numbers:
http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
(This site is for activating Volume License, but if you call, they will help you)The phone number is not working:
Microsoft Wordwide contacts: http://www.microsoft.com/worldwide/default.aspxRegister Windows 7
http://Windows.Microsoft.com/en-us/Windows7/help/register
Register Windows 7 and you automatically receive a series of three welcome to Windows e-mails
filled with tips, creative tips and other information to you help get the most out of Windows 7.
You also get a subscription to the monthly newsletter of Windows Explorer,
where you will find other tips and tricks, as well as special offers.Learn about Activation:
http://TechNet.Microsoft.com/en-us/library/ff793423.aspxJ W Stuart: http://www.pagestart.com
-
Device and driver for Windows Vista
When I try to check the dates, I get a message that says that my camera (trusted platform Module 1.2 safety device is OK for my program. Then I get a message that says this device cannot start code 10... Click then on the button for the solution and the same code will go up and nothing else happens. What can I do to fix this problen
Hi windancer,.
First of all, you can try to turn off the TPM from the control panel for C:\ drive and then try to check the updates of windows.
To turn off BitLocker Drive encryption, follow these steps:
1. click Start and select Control Panel, then Security, and BitLocker Drive Encryption.
2. starting at the "BitLocker Drive Encryption" page, find the volume (C :\) on which you want BitLocker Drive encryption turned off, and click Turn Off BitLocker Drive Encryption.
You can also check out the following link and try the steps to disable TPM:
http://TechNet.Microsoft.com/en-us/library/cc749022 (WS.10) .aspx
You can also check in the device for possible errors Manager
For more information, please visit the following links:
Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
http://support.Microsoft.com/kb/943104
A yellow exclamation point appears next to the Trusted Platform Module 1.2 device in Device Manager if you install Windows Vista before you update the BIOS to a TCG compatible version
http://support.Microsoft.com/kb/951023
Hope this information is useful.
Boumediene. K.
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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has worked before system restore now it shows only a white screen
Hello
If you use HP MediaSmart DVD to read Blu - ray disc, try the following.
HP now provides a version of PowerDVD 10 Cyberlinks which seems to be a better solution. Download the installer for it on the link below and save it to your desktop.
FTP://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53029.exe
When the download is complete, open windows panneau Panel configuration, open programs and features, right click the entry for HP MediaSmart DVD and select uninstall - once this process is complete, restart the laptop.
When windows has reloaded, double-click the installer for PowerDVD 10 start the installation. Once this done, see if your Blu - ray disc now plays OK.
Kind regards
DP - K
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