I have an Emachine and a Brother printer, cannot install the printer

I have an Emachine with Vista, AVG security.   Had a Brother printer.  Printer has worked one day, wouldn't work next day.   Computer won't let me uninstall or reinstall, nor can I do a backup now.   Took and said it was the printer, the new printer, same story.   What is going on.   I am po'd when I call a number of aid and get some yahoo in India.

Hello

1. what exactly happens when you uninstall and reinstall the printer?

2. you get any error message?

3. how you try to install the printer drivers? (With the help of CD or by downloading the driver)

4. What is the number of the printer model?

5. What is the model number of the printer that you bought?

6. How are you trying to backup?

7. are you any errors during the backup?

Please see the article mentioned below.

http://welcome.solutions.brother.com/BSC/public/us/us/en/FAQ/faqp/000000/001500/000009/faqp001509_000.html?reg=us&c=us&lang=en&prod=ql1060neus

Please download the removal of printer tool suitable for the model number of your printer

Click on the link below.

http://welcome.solutions.brother.com/BSC/public/us/us/en/FAQ/faqp/000000/001400/000038/faqp001438_000.html?reg=us&c=us&lang=en&prod=ql1060neus&cat

Tags: Windows

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