I have an iMac and I can't open my PhotoshopElements 12 editing software. It is said that Photoshop elements 12 editor quit unexpectedly.
12 elements Photoshop editor quit unexpectedly. Click Reopen to reopen the application. Click report to display more detailed information and send a report to Apple.
Then, it's the message in a box for the report.
I updated my system; I uninstalled; I reinstalled and still the same thing. I paid $79 for it and I can't use it. Help, please
Process: Adobe Photoshop elements 12 Publisher [1201]
Path: / Applications/Adobe Photoshop elements Editor.app/Contents/MacOS/Adobe Photoshop elements 12 12 Editor
ID: com.adobe.pse12editor
Version: 12.0 (12)
App item ID: 768610744
The external application ID: 192852631
Code type: X 86-64 (Native)
Parent process:? [1]
Responsible for: Adobe Photoshop elements 12 editorial [1201]
User ID: 502
Date/time: 2015-11-10 09:35:01.473-0600
OS version: Mac OS X 10.11.1 (B 15, 42)
Report Version: 11
Anonymous UUID: B8973E82-5A70-32F8-7109-DF0E813BEA0A
Sleep/wake UUID: 443293E8-60F1-432D-96C9-9484EBB54370
Time since started awake: 5500 seconds
Wake time: 960 seconds
Integrity of system protection: enabled
Crashed thread: 0 dispatch queue: com.apple.main - wire
Exception type: EXC_BAD_ACCESS (SIGSEGV)
Exception codes: KERN_INVALID_ADDRESS at 0x0000000000841f0f
Note the exception: EXC_CORPSE_NOTIFY
VM regions near 0x841f0f:
I finally found the solution:
Solution: Clean up damaged files and reinstall your app
Resolve the error and to editor elements of Photoshop or Adobe Premiere elements Editor to start are a two-step process:
- Records of cleaning:
- On the tab or a window of Finder, click go > go to folder.
- Type ~/library/conteneurs and click OK.
- Search for all records that contain the word adobe in their names and delete them.
- On the tab or a window of Finder, click go > go to folder.
- Containers of type ~/library/group and click OK.
- Looking for a folder named JQ525L2MZD.pepe.
- {Be careful when performing this step} In the folder: JQ525L2MZD.pepe:
- Do NOT delete records: JQ525L2MZD.pepe/Application Support/Adobe/Elements Organizer/catalogs.
- Delete: another record above, delete all other files and folders inside JQ525L2MZD.pepe.
- Reinstall the software:
- Uninstall your software from the elements and make sure that the application is no longer available.
- Clear your computer's trash.
- Restart your Mac.
- Reinstall your app from the Mac App Store.
- Start your application.
Tags: Photoshop
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