I have problems when I download the trial version of photoshop, when someone asks me my username and password it doesn't work, it works only in the web

I already download the trial version in begging, everything is ok, but when they ask me for my user name and password to access choose what program I want to download that s when I can´t enter, and the strange thing is that everything is working at the moment where I log on the web. I already try to restart my computer, but it does not work

Hello

This link might help: Adobe Creative Cloud connection errors

Kind regards

Sheena

Tags: Adobe

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