I'm confused. Last year I bought an Inspiron from Dell., with wmp. The only thing needed to play Blu - Ray DVDs are the new codecs?

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• Last year, I bought my laptop and I tried to create a second user account but I placed it somehow this account as the Admin user. I don't remember the password and my file vault is of course.

  Last year, I bought my laptop and I tried to create a second user account but I placed it somehow this account as the Admin user. I don't remember the password and my file vault is of course.

  What password? You can change a password for the account, but if you do not know the FileVault password, you are in a bind. You need to call Apple directly if you their sent an emergency password when configuring the FV.

  For a user account:

  You forgot your password

  Lion or later version

  Reset a password in Mac OS X 10.7 Lion

  OS X Lion mountain - reset a login password,

  OS X Mavericks-solve password problems,.

  OS X Lion-Apple ID can be used to reset your password for the user account.

• Hello, last year I bought the cloud for students for R$ 528 (Brazilian money), now, a year later you guys just send a new price on my credit card automatic R $ 700, and you guys don't ask me anything, just sent the new automatic price!

  Hello, last year I bought the cloud for students for R$ 528 (Brazilian money), now, a year later you guys just send a new price on my credit card automatic R $ 700, and you guys don't ask me anything, just sent the new automatic price!

  The renewal price you pay is valid for 12 full months.  After that, we will renew your contract automatically unless you cancel. The price is subject to change, but we will always notify you in advance.

  Any promotional creative cloud pricing is valid for one year and at the time of renewal, the regular price applies.

  https://creative.Adobe.com/#plans

  For example, customers with a product of CS3 - CS6 can get full creative cloud for £27,34 per month for the first 12 months, then prices would revert to the normal price which is £46.88 / month

  You currently have a plan simple app for £17.58 / mth - it is usually price, not an introductory promo price.

  Renewal email are sent 1 month before the renewal date, and I'm sorry if this isn't enough time for you. Of course, you can register again at a time that suits you.

  Kind regards

  Stéphane

• I installed Photoshop CS6 extended (student version) on my Mac in May last year. It has worked perfectly until recently when the system tells me that the program is perhaps not able to work with OSX (I have OSX 10.9.5). I have now uninstalled the PS one a

  I installed Photoshop CS6 extended (student version) on my Mac in May last year. It has worked perfectly until recently when the system tells me that the program is perhaps not able to work with OSX (I have OSX 10.9.5). I have now uninstalled the PS application and you want to reload. I have the S/N codes and redemption. How should I proceed?

  Please visit to download applications download Creative Suite 6 .

  Kind regards

  Hervé Khare

• Last night, I bought Adobe Pro XI and this morning the serial number does not work.

  Last night, I bought Adobe Pro XI and this morning the serial number does not work.  [deleted by Moderator]

  You must contact Adobe Support by chat or phone when you have the serial number and activation problems.

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• I use OUtlook Express for e-mail. Night that suddenly disappeared from the value of a full year of emails - for example from October 2011 to the today October 2012. How can I get back them?

  I have been using Outlook Express 6 for more than 20 years without a single problem so far. Value of a full year of emails has disappeared all of a sudden my box but all e-mail messages seem to be always in place of my sent folder.

  How can I recover these e-mails Inbox?

  Two reasons the most common for what you describe is disruption of the compacting process, (never touch anything until it's finished), or bloated folders. More about that below.
   
  Why OE insists on compacting folders when I close it? :
  http://www.insideoe.com/FAQs/why.htm#compact
   
  Why mail disappears:
  http://www.insideoe.com/problems/bugs.htm#mailgone
   
  Recovery methods:
   
  If you are running XP/SP3, then you should have a backup of your dbx files in the Recycle Bin (or possibly the message store), copied as bak files.
   
  To restore a folder bak on the message store folder, first find the location of the message store.
   
  Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Note the location and navigate on it in Explorer Windows or, copy and paste in start | Run.
   
  In Windows XP, the .dbx files are by default marked as hidden. To view these files in the Solution Explorer, you must enable Show hidden files and folders under start | Control Panel | Folder options | View.
   
  Close OE and in Windows Explorer, click on the dbx to the file missing or empty file, then drag it to the desktop. It can be deleted later once you have successfully restored the bak file. Minimize the message store.
   
  Open OE and, if the folder is missing, create a folder with the * exact * same name as the bak file you want to restore but without the .bak. For example: If the file is Saved.bak, the new folder should be named saved. Open the new folder, and then close OE. If the folder is there, but just empty, continue to the next step.
   
  First of all, check if there is a bak file already in the message. If there is, and you have removed the dbx file, go ahead and rename it in dbx.
   
  If it is not already in the message, open the trash and do a right-click on the file bak for the folder in question and click on restore. Open the message store up and replace the .bak by .dbx file extension. Close the message store and open OE. Messages must be in the folder.
   
  If messages are restored successfully, you can go ahead and delete the old dbx file that you moved to the desktop.
   
  If you have not then bak copies of your dbx files in the Recycle Bin:
   
  DBXpress run in extract disc Mode is the best chance to recover messages:
  http://www.oehelp.com/DBXpress/default.aspx
   
  And see:
  
  http://www.oehelp.com/OETips.aspx#4
   
   
   
   
  A general warning to help avoid this in the future:
   
  Do not archive mail in default OE folders. They finally are damaged. Create your own folders defined by the user for mail storage and move your mail to them. Empty the deleted items folder regularly. Keep user created folders under 300 MB, and also empty as is possible to default folders.
   
  Disable analysis in your e-mail anti-virus program. It is a redundant layer of protection that devours the CPUs, slows down sending and receiving and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for the loss of messages. Your up-to-date A / V program will continue to protect you sufficiently. For more information, see:
  http://www.oehelp.com/OETips.aspx#3 
   
  And backup often.
   
  Outlook Express Quick Backup (OEQB Freeware)
  http://www.oehelp.com/OEBackup/default.aspx  

• Last year I bought Malwarebytes with your support I have a problem with Firefox.

  I went to help with firefox and someone has contacted me and I bought Malwarebytes. My laptops were stolen on April 23. Now I have 2 new computers laptops and need to reinstall the program that I bought for a lifetime and can not get anyone. I have a phone # but leaving a messge does not help. Nobody will return to me.

  Can you help me please?
  Thank you, Harald

  Mozilla doesn't sell Malwarebytes, we recommend (free version, there no real need to buy it). Please contact Malwarebytes for help, https://www.malwarebytes.org/

• Last year, I bought the adobe muse cc 2015.0.2

  -Now, I wanted to update my version.  After update, I got the announcement "left 30 days."  I bought my program legally and paid online.  What could be the problem?

  No doubt seems to be an illegal site. Such that mentioned, the Muse was never available for sale in any form except by subscription.

  If I were you I cancel that credit card number and take the wipe completely all computers where illegal software has been installed. I would like to re - install the operating system and all legitimate from scratch software (since you have no way of knowing what might be included in the software that you have installed), or go back to a full backup before the illegal software has been installed, if I had one.

  Sorry I do not have good news.

• Go to Captivate 4 to eLearning Suite 6.1 was easy last year.  After you have reinstalled, Captivate 5 is minimum requiry? Now, I can't license. What should I do?

  Go to Captivate 4 to eLearning Suite 6.1 was easy last year. Necessary A4 for approval to eLearning Suite 6.1.

  After you have reinstalled A4 on a new PC, Captivate 5 (and other products such as XSuite or CS6) are minimum requiry? Now, I can't license. What should I do?

  Here is the message I get (in German):

  
  

  "Seriennummer Upgrade.

  "Die angegebene Seriennummer valid zwar ist, auf diesem computer wurde aber kein als Berechtigungsnachweis geeignetes product found."

  "you're serial number is correct, but you do not have a product that is an eligibility verification."

  Why is this? Cap 4 is no longer eligible?

  Contact adobe support, https://helpx.adobe.com/contact.html

• bought the laptop in October last year still have not yet received my update 7?

  Hello my name is Alex. I bought this computer in October November last year. I was promised a free upgrade to windows 7, when I bought the computer from 'Best Buy '. Know we never explained how I had received the free upgrade. Can anyone help?

  http://www.Microsoft.com/HK/Windows/buy/offers/upgrade.aspx

  too late - the option program The Windows 7 has ended

  Harold Horne / TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

• We bought a computer last year.

  We bought a computer last year, two months before the announcement of windows 8. We have windows 7 professional 64 bit. I learned from a friend who has an Apple, they got a free upgrade. Can we get a free upgrade? Apple did for their client.

  Some computer vendors offered a free upgrade for Windows 8 but that's between you and the provider and you should have been informed at the time of purchase. Upgrades to Windows 8 are available for a reasonable price.

  To know if your PC runs Windows 8 check this link: -.

  http://Windows.Microsoft.com/en-us/Windows-8/upgrade-to-Windows-8

• What are the upgrade offers to Windows 8 if I bought Windows 7 last year?

  Hello

  I have a windows7 home premium pc, and I came to know that you have some high-gradation offers to do so in windows 8, but on the site it is said that it will offer to those who bought a pc after June 12. Unfortunately I bought last year. is there high-gradation offers I can enjoy...

  Thank you.

  The only upgrade offers available for PCs purchased before June 2, 2012 is the upgrade $ 39.99 for Windows 8 Pro, which is still significantly cheap compared to the full price to upgrade.

  Upgrade to Windows 8 Pro for $39.99 - the Windows Blog

• Hi, where I can download lightroom 5?, I bought last year but I change my pc!, thanks.

  Hi, where I can download lightroom 5?, I bought last year but I change my pc!, thanks.

  Thak you very mutch.

• I bought for the CS6 design standard last year and had to disable and uninstall due to factory reset on computer, now when I open my products purchased to redownload my product, it won't let me? It is grayed out and thre no other links are available

  I bought the standard CS6 design last year and had to disable and uninstall due to factory reset on computer, now when I open my products purchased at re download my product, it won't let me? It is grayed out and there is no other link available for download?

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• I bought Lightroom last year, and I just got a new computer yesterday. I guess I can download Lightroom on my new computer without buying it again, but how? Do I need to UN-download my old? Thank you!!

  I bought Lightroom last year, and I just got a new computer yesterday. I guess I can download Lightroom on my new computer without buying it again, but how? Do I need to UN-download my old? Thank you!!

  Hello

  Please use the link below to download Lightroom 5:

  Download Photoshop Lightroom

  Let us know if that helps.

  Kind regards

  Bani