I'm trying to convert a pdf file to word and get a message saying "player does not have the ability to access this service" that's what I thought, that I paid for.

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  Hi phillipt84805120,

  Make sure that you have the latest Adobe Acrobat Reader DC (Adobe Acrobat Reader DC install for all versions) installed on your computer to use the services of export to PDF as the older version of Reader support any more.

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  Hi tinas,.

  Looks like you may be using an earlier version of the player, which now is no longer able to access the services Cloud of Document PDF. Please visit: Error Message: "Drive doesn't have the ability to access this service."

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  Try to access this service by means of travel.

  https://cloud.Acrobat.com/EXPORTPDF

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  Hi marcb53473002,

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  HI wjleshe,

  I checked your account using the email address you use here in the forums, but I don't see any order history. May register with a different email address? Or you sign up via the player mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have the time of your order. And, you should contact the app store, if there is a problem with your subscription.

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  You need Acrobat application to secure your document with password. It seems that you use Acrobat Reader.

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  For more help, see this KB doc: Security with passwords, Adobe Acrobat PDF files

  Kind regards

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