I'm unable to download word (.doc and .docx) on internet documents

I'm unable to download word (.doc and .docx) documents to the internet - mostly the CV to the recruiter websites. I am running IE9 on windows 7.

When I navigate to the location of the Web page file, it allows me to open the document and put the path to the file. Then when I click on download or save, the field is empty?

Hi Linda,.

Welcome to the Microsoft community. We are here to help.

Are getting you any error message trying to download files online?

Try the troubleshooting steps below:

1. disable the blocker pop up on the browser you use.

  • Click three points located on the right side of the toolbar of peak.
  • Scroll and select only show advanced settings.
  • Click on the toggle to disable the blocker pop-ups block .

2 reset internet settings explore: https://support.microsoft.com/en-us/kb/923737

I hope this information helps!

Kind regards

Gerdimae Sal

Tags: Windows

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