OfficeJet Pro 8630 Cup image of the logo of my company in Word doc and Quickbooks invoice template

My 8630 Pro of Officejet newly installed works fine except it won't print a picture of the logo in a Word doc and a Quickbooks invoice. The logo image is near the top of these two documents. I tried the full software and the base out of the site of HP driver. Nor will not work. I broke the 8630 K8600 driver and it printed the logo and the rest of the document correctly but real soon. I use this in a small business. My other 3 types of (all HP) printers print the same Word documents and invoices from Quickbooks without problem. Convert .pdf files works but is not an effective workaround solution in a business environment. The printer test page shows that I use mxdwdrv.dll name driver, config file UniDrvUI.dll and driver version 6.00. Ever run HP Update, Print & Scan doctor and confirmed the new firmware.

Thanks for the tips. I had one of my guys call the support company and he now works correctly with the driver Deskjet 6980. I seems a little slower, but works perfectly for us. I think that the phone call was more than 2 hours.

Tags: HP Printers

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