I use Lightroom CC 2015 in Windows and since last week I have not been able to import.

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• I tried several times to contact support, but have not been able to get well. I wanted to try the room light I use Capture 1 now. The Downloader or installer will load only if I "Run as Administrator" and then it crashes every time within a few secoun

  I tried several times to contact support, but have not been able to get well. I have a trial (try actually the second time), but are not yet able to test Lightroom/CC. I wanted to try the room light I use Capture 1 now.

  My question is this: the Downloader or installer will load only if I "Run as Administrator" and then it crashes every time in seconds. I even tried the Adobe application that will go well and remove all the remains of the previous software hoping that he would, but no solution. It will continue to act as his footstool, consumption of RAM, but do nothing else than the loop on the same screen. I have to force quit the program so that he could even respond. I'm a little confused on where to go with it. Thank you!

  Windows 10, 16g RAM, 4.7 GHZ 8-core AMD AMD R9 270 X

  Check your hosts file.

  help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• My IPad 2 Air is mad, he gets on its own, and it freezes. Not to mention it locks me. Didn't this iPad for 2 days. Have not been able to use it! I tried connecting to ITunes and will not work!

  My IPad 2 Air is mad, he gets on its own, and it freezes. Not to mention it locks me. Didn't this iPad for 2 days. Have not been able to use it! I tried connecting to ITunes and will not work!

  Hi Kareyfabela,

  For this kind of problem, I strongly recommended opening a pension with Apple iPad case will probably require inspection by an Apple engineer. You can open a file on this site: https://www.apple.com/support/contact/

  I hope this helps!

  Jonty

• Problems with my mouse, and have not been able to find a solution to the research on various forums.

  Original title: mouse problems

  I have problems with my mouse and have not been able to find a solution to the research on various forums. Here are the symptoms:

  1. you must click several times to get the menus to open. Sometimes they are not just and sometimes they open with a single click flash but do not stick until I clicked several times.

  2 several times the menu drop down and seem to become transparent (not in looks) because when I click on something on the menu, he actually selects everything that is behind the menu drop down. For example, if I'm in powerpoint and you select an item in edit mode, it might work and here again he can just select the slideview behind the menu and expand. Or well, if I'm on a Web site, such as Facebook, and I chose to close the session, rather than enable the disconnection of the key, he chooses some ad is behind the part of the menu and redirects the page of this Web site.

  3. when I try to select a Word, words or sections as paragraphs, it performs several different things: continually select as soon as I let go of the mouse button, the jumps of color selection in another part of the document, or deselects the part of the text before I even let go of the mouse button.

  Here is what I tried:

  1. I had originally a usb wireless mouse. I changed the batteries and then got a new. Now I use a wired mouse.

  2 make sure all updates for Windows and Office 2010 are updated.

  3 has tried to update the drivers mouse, says that it is up-to-date. He restored, did not work. Uninstalled and restarted.

  4 Ran Windows Security Essential and Malwarebytes - found nothing.

  5. ensure that all the Toshiba updates were up-to-date.

  I don't know how the word this issue properly in order to find information about it. Everything I typed in search engines brings me other problems unrelated to this one.

  I am running W7 64 x Home Premium SP1, SP2 MS 2010 with a mouse Dell; Toshiba Satellite C655

  Well I have stumbled on the fix... looks like there was a problem with the HID-compliant mouse. The convenience store hardware detected and solved the problem. Everything seems to work properly again.

• Just recently I have not been able to move the folder on my desktop. I have to copy and paste it into a new folder, and then delete the old on.

  Just recently I have not been able to move the folder on my desktop. I save videos to my office then then move in different folders, but now need to copy and paste, then remove the video from office.  Around the same time, when I try to use help I have Windows Help cannot start.  So please HELP.  Using Win7.

  Hello

  1. Did you of recent changes made to your computer that caused the problem?
  2. It happens that the Office? Have you tried with Documents and other readers?

  Step 1: File system [SFC] Checker

  Try to run a scan of the file system [SFC] checker on the computer that will replace missing or corrupt files & check if the problem persists.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Step 2: Run a virus scan to check if there are infections on the computer:

  Microsoft safety scanner

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: If infections are detected during the scan, there is a risk of data loss because infected files will be deleted.

  Step 3: Follow the instructions in the article to fix the problem of files and folders in Windows:

  Diagnose and repair Windows files and folders problems automatically

  http://support.Microsoft.com/mats/windows_file_and_folder_diag/

  For more information, follow the instructions in the article to improve the performance of Windows 7:

  Optimize Windows 7 for better performance

  http://Windows.Microsoft.com/is-is/Windows7/optimize-Windows-7-for-better-performance

  It will be useful.

• Problems of updating Windows 7 x 64 (which have not been able to update more than one year)

  Hi all, I'm a newbie here.

  So, as the title says, I have not been able to do an update on my Vaio more than a year.

  All this started when I thought or could have a virus. I have everything backed up quickly & did a clean re-installation of my windows.

  Since re-install I couldn't update. I tried to do the updates manually - some work, but the important ones which do not. I contacted Microsoft Support. They went through my laptop a few times & they can't even solve the problem. However, they told me I have corrupted files in my system that allow me to make updates or reinstall my windows to factory settings (Yes, I thought)

  So my question is... How can I solve this problem? None...

  Anyone had this problem?

  Thanks, Denza.

  Please download no more than three copies of your files to dump in the form of files shared your onedrive with a link here

  The dump file will be created in c:\windows\minidump. You may need to change your settings in Windows to be able to view the file. To show hidden files type Folder Options in the search box above the Start button and select view advanced settings and check that the box "display files and folders" and 'Hide protected operating system files' are not checked. You may need to scroll down to see the second element. You should also make sure that the box before "Hide extensions of known file types" is not checked.

  What is your computer brand and model? If not a branded computer, what is your motherboard brand and model?

  Please download and run the display driver and download a copy of the report he produced on your OneDrive. To obtain a report all drivers Select Edition, select all followed by file, file format record selected Items.Text please.

  http://www.NirSoft.NET/utils/DriverView.html

  Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download the file to your OneDrive, to share with everyone and post a link here. If the report is in one language other than English, please indicate the language.

  For assistance OneDrive see paragraph 9.3

  http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

• My Sony Handycam DCR-30 does not have drivers for the camera and have not been able to take video of her, anyone know of a program to help?

  I went on the web to help, but I am a novice and have not been able to find a solution to my problem...

  Hello Devin,

  I looked for this model on the Sony site as well and was unable to locate.

  My recommendation is to communicate directly with the support of Sony.

  Forums - https://forum.sel.sony.com/?XID=M:showcase:esupport

  Contact Support - http://esupport.sony.com/US/perl/contact-land.pl?mdltype_id=33

  Best regards

  Matthew_Ha

• SIRS; have not been able to access CC 2015 for all day; the little dotted wheel starts to turn. Is there a problem?  Thank you

  SIRS; have not been able to access CC 2015 for all day; the little dotted wheel begins to turn without opening... Is there a problem?

  Does not open App | Wheels of progress turn continuously

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-app-doesn ' t - open.html

• Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and still have not been able t

  Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and not yet able to get past the basics make me very frustrated.

  I guess you meant the links when you open photoshop CC. I tested all four videos of the 23 min tutorial and they all played fine. If something between you and adobe does not work correctly.

  • Check that your firewall is blocking the net. Try to access youtube videos and see if they play very well
  • Go to the adobe tv site and try to play one of the videos here. Adobe TV
  • If youtube plays very well and adobe tv does not work, next is to check if you have flash installed. Some videos require flash, others are html 5. Sorry that I could not confirm what player has been used for this tutorial. I think that html 5 but not sure.
  • Next is to look at the properties of your browser and check multimedia settings are not disabled if it y in a. (this is totally dependent on the browser)

  If none of this helps, let us know.

• I signed up for the monthly plan and still have not been able to use apps

  So basically, I already paid for a normal monthly, received the reception and more than 48 hours have passed, and when I click on 'software license' or 'buy' buttons he always says that I have not made purchases. I tried this with other IDS, but the same problem continues to be. I'm frustrated and must address this problem because I have work to do, requiring these apps.

  How can this be repaired?

  Go to Adobe Creative Cloud

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I just got the error message when you try to enter my I and Psalm I have paid for the monthly subscription for 3 months and still have not been able to use these software. they are already installed it just let me acess them?

  I just got the error meassage when you try to open both my I and PS I paid monthly payments for the composition and I have these two installed software. What can I do to work on it and why they give me this error message?

  Log, activation, or connection errors. CS5.5 and later versions

  Anything else, to be more precise. you have not provided information system nor told us, what really is the error message.

  Mylenium

• Recently I have not been able to burn a CD with Windows Media Player: I get an error message: "Windows Media Player cannot find the file."

  Hello

  I recently haven't been able to burn a CD with Windows Media Player (he worked last week, but not now). I get an error message "Windows Media Player cannot find the file. The link between the library item and its digital media file associated with may be broken. "Try to fix the link or delete the item. There is a web help option which says that to fix a link, you click on the blue icon next to the item, then click "Browse this article. But the only icon I see is a little blue triangle next to individual songs in the library pane or list, there is no icon next to the name of the playlist. Although the click with the right button on the blue triangle gives me a few options, "Browse this point" is not one of them. Does anyone have any ideas what is wrong and how can I sort it please!

  Rick

  original title: burning a CD problems

  Hello

  
  (1) what version of Windows Media Player do you use?
  (2) what is the model of your CD burner?
  (3) you have the latest drivers for the CD burner?
  (4) what type of file you are trying to burn?
  (5) you receive error codes?
  (6) what version of the operating system is installed on the computer?
  (7) we get to a particular file?
   
  
  Method 1: You can try to update the drivers of your CD burner visit the manufactures Web site.
   
  Method 2: You can try to remove the CD, and then insert another CD and try to burn another file and check if the problem persists.
  
  Method 3: You can also check out the link below:

  Windows Help and procedures: burn a CD or DVD in Windows Media Player: frequently asked questions

  I hope this information helps!

• Since last week, I have a PDF to WORD conversion problem.  All the documents, I have try to convert room conversion failed.  What is going on?  Thanks in advance and I look forward to hear from you.

  Nice day
  
  Since the last week I'm trouble conversion PDF to WORD.
  
  All documents I try to convert room conversion failure.
  
  What happens?
  
  Thanks in advance and I look forward at the hearing of your.

  Hi prates77,

  I'm sorry to hear that you are experiencing problems, file conversion. You receive a conversion error, regardless of the file you are trying to convert? The error occurs if you use the web interface, or convert by the reader? And a strange question: how many files you have stored in your Acrobat.com account? We have seen reports of this error when there are a large number of files stored in the folder root your Acrobat.com account.

  I can't wait to hear back on your part.

  Best,

  Sara

• When I try to open and turn on windows Defender I manually get 0X800106ba code have not been able to solve this problem, need help!

  do not have mcafee just use windows security, with all the protections on and running except windows Defender, it's my error 0X800106ba issue code

  The game, 16 December 2010 15:19:47 + 0000, redbluemoon wrote:
   
  > do not have mcafee
   
   
  Good. It is a very bad choice, in my opinion.
   
   
  > Just use windows security.
   
   
  It has no product called Windows Security. Do you mean Microsoft
  Security Essentials?
   
   
  > with all the protections on and running except windows Defender, it's my error 0X800106ba issue code
   
   
  If you mean that Microsoft Security Essentials, it turns off Windows
  Defender, because it does essentially the same thing itself and you
  don't need both. It is not a problem, and you should not try to fix it.
   

  Ken Blake (MS-MVP)

• I get a message when you move a file of LR6 to Photoshop. It says I need to update Camera Raw to make it work properly in Photoshop. So far I have not been able to find the update and could use some help.

  Hello

  I work between LR6 and Photoshop CS6. I now get a message that I need to update Camera Raw in LR6, when I send a photo to CS6 for further editing, but when I look at the updates I'm not finding this one, nor any other updates are needed for my software. I'd appreciate feedback I can get on this subject. Thank you. Gary

  The latest version of Camera Raw compatible with Photoshop CS6 is Camera Raw 9.1.1. There will be no updates available for Photoshop CS6. This message tells you that Lightroom has additional changes that your version of Camera Raw is perhaps not able to interpret when you send an image from Lightroom to Photoshop. You are given the choice. You can open the image in any case, or you can let Lightroom create a copy that includes all adjustments of Lightroom and send this copy to Photoshop. In most cases, you want to make the second choice. When this warning message is displayed, I think that there is a checkbox to indicate not not to show it again. The only way that you can solve the problem would be to upgrade to Photoshop CC 2015. If not, simply select the option to edit a copy with Lightroom adjustments.