I want to cancel my monthly plan
Hello
I want to cancel my monthly, but cannot do so online. I typed a wrong e-mail address when making the purchase and the e-mail address cannot be verified. This means that I can't sign in with my Adobe ID to make the changes.
Can you recommend a solution please.
You may please check out the link below for instructions on cancellation.
Cancel your membership creative cloud
For more information you can contact the Support from Adobe by clicking on the link below.
Please make sure that you are connected to the right Adobe ID.
Hope this will help you.
Kind regards
Hervé Khare
Tags: Adobe
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I used the Adobe product that can modify a PDF file. I need is no longer this plan as my graphic designer left the company. On my credit card statement, I have the following numbers: 44-207-3650 ILIE Adobe Systems Software $ 24.99 (AUD)
Ive tried to cancel online, but your site suggests that I don't actually have a monthly! How is it possible that I had to pay for almost 12 months.
The Adobe ID here is forums has no registration order, in the event that you are unable to find the order, please message me the following details in personal message.
The last 4 digits of credit card.
Expiration date.
The name of the cardholder.
Date where you are charged.
Type of credit card(MasterCard/visa/Amex)
I can get a survey for you. It could be a case of impersonation.
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Return, cancel or change an Adobe order
or contact the adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Cancel your membership Adobe Creative Cloud
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
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See the link below:
https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html
You can also contact the Support from Adobe for assistance:
Click on the button still need help and select the Chat option.
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I have been in touch by e-mail (initially via this forum) with Jayashree on my plan that I no longer require and want to cancel. I learned my plan did not exist and that maybe I should have problem with my Bank! Then, I sent a statement partial of the Bank PROUVANT that Adobe are charge my Mastercard EACH month for $24.99. There is no answer to this, and I'm still waiting!
I want it stopped immediately! You people are crooks and make it virtually impossible for a real consumer to cancel something giving the run around, and declining any responsibility!
Perhaps the shame of social media and a quick work with a mediator could have an effect!
Hi Lucie,.
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
Kind regards
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Hi Roland,
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
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You may please check out the link below for instructions on cancellation.
Cancel your membership creative cloud
For more information you can contact the Support from Adobe by clicking on the link below.
Please make sure that you are connected to the right Adobe ID.
Hope this will help you.
Kind regards
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The order was placed through digital river, where the option is not there. I can help you about this, please reply to private message I have send.
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