I want to stop the thumbnails to appear, but your solution is scary - I don't understand. I'm techno-challenged.

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  ·         Remember to make changes to the computer, after which the issue started?

  ·         What operating system is installed on the computer?

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  Free Windows Live OneCare Safety Scanner

  Try Microsoft Security Essentials

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• want to cancel my monthly plan, but your records indicate that I don't have a plan! Still $24.99 is being charged on my credit card every month! Help!

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  The Adobe ID here is forums has no registration order, in the event that you are unable to find the order, please message me the following details in personal message.

  The last 4 digits of credit card.

  Expiration date.

  The name of the cardholder.

  Date where you are charged.

  Type of credit card(MasterCard/visa/Amex)

  I can get a survey for you. It could be a case of impersonation.

  Concerning

  Stéphane