I will never buy another Dell as long as I live

I'm blogging on my site, but the story is not yet done yet! I still have it in draft form.
I never thought that he would go so long... in 8 months. Here's my nightmare to date.

This is a true story as incredible as it sounds when you read it. What I find the most amazing, is how Dell is still in business running it like that. After about four months of Dell, I realized that I need the entire document. And the story is not yet finished and it's been 8 months and 4 computers later.

9/2013- My Acer is overheated and cannot manage the level of video processing that I need for my business.
I start shopping for a computer that will last me for years and be durable and reliable. Read criticism of M4700 for PC Magazine and think it's a good deal and good computer for my needs.

Buy 9/13 this deal includes Pro support which is very important for me because of my bad history with Dell and terrible customer. I'm charged and the clock of the guarantee starts even if it's another two months before I was able to use the computer. Takes a full 6 weeks to get it. They ran out of somewhere.

Oct 2013- Is not a DVD/R in writing, somehow, I missed it on the prescription. Send it back. Takes still 4 weeks

Nov 2013 happens - I knowledge now, I did not Support Pro, and they will not give to me because it my mistake when I don't have for the accessible reader into writing. Too busy to put in place, leave it for a few weeks.

DEC/2013, start moving files and put in place, but working on two computers for a month. Finally get all the programs installed, start using the start and I get a blue screen of death and multiple shut downs when you are doing something to do with videos, and then it becomes closed and blue just randomly screens downs for no apparent reason.

January 2014 - blue screen boot all the time, before it was once or twice a week. Download Dell Remote help - middle of 3 hours of the night and can't fix. Reference Dell group still 2 hours and they can't fix it. Computer will not make any video work. The main reason I bought it. I'm starting to find a lot of other people on the Dell forum having the same problems. A lot of broken computers and blue screens that appear constantly.

May 2014- Dell finally give up and decide to send me a new computer. Will be 2-3 weeks to get to me.
A better that they say. I ask them to switch me to Support Pro because I had so many problems, they say no.

End June, 2014 New M4800 arrives - spend hours to move files, reactivate all of my graphics and design programs web, office suite and many many programs I use for my business. Two weeks later, I'm downloading some work online and the computer becomes black. Does not start, all the lights at the top of the fair Board flashing.

July 2014 Call Dell, hours later, looks like the motherboard is bad. I have no computer and now I have no access to my emails and my files of the company and everything else I need. Tech comes out two days later, change the motherboard, video card and more. Computer still does not. He has no idea what the problem is. Ordered another motherboard, just came back two days later, works again on this matter and considers "non repairable computer." I call Dell and they CS Rep tells me is not repairable does not mean it can't be solved. I talk to him, how can you say that? I need another computer replacement and before another 4 weeks. Now, I have no access to my work for the last 8 months and e-mails and they suggest I have borrow your desktop to someone if I can use the hard drive!

I have an external one put in place, but it is useless to this situation on a laptop. The guy told me that I have to take the computer share following its directions on the phone until they send me a replacement.
What the? Dell is going to force me to disassemble the computer to the phone until they send me a replacement? I already remove other two computers, and I'm getting sick of the present. All I wanted was a computer that worked. I have spent so many hours on it, and now they are forcing me to disassemble a computer? What kind of service is that?

I hang up and cry. So I'm on my work. I need to get the job done and I can't. I call Anthony, my guy tech who tried to repair the computer and he is shocked by what they want to me and told him and his boss will try to help me get a faster replacement computer. He will try to reopen the case and talk to someone at Dell. They are independent contractors, and I can see fighting for not to say anything negative. He feels really bad for me, but he has no power or on what they are doing.

I'm taking a break to talk to Dell, since I did not have another clock free hours for you can call, be disconnected and fight with them again. Whenever I call, I have to me shore mentally to deal with all the UPS crash and useful people and tell my story over and over again since the departments that I take care of not not talk to each other, and NONE of my problems are documented for the another dept to read. It's a nightmare. I realize there is good chance that I won't have a computer for weeks, then I begin to dig all the old computers that I and my Acer I bought the Dell to replace.

It's Friday and the Ministry of replacement is closed and no one can help me before Monday. I called my credit card and try to get a refund and the refund Dept. is closed for Citibank until Monday too.

My Acer must be at the top of the unit. I put a sweater and work standing on the air conditioner. I spend the weekend to transfer all files from 8 months ago at my dad's computer.
The transfer of 'easy' of windows is 9 and a half hours. I spent the next 3 hours reactivate and install programs that don't yield on and digging at the old licenses and codes, all of which are on a list on the broken computer.

July 29, 2014 Monday morning: first of all I call Citicard, a refund would solve all my problems. I desperately want to forget Dell forever and just buy another brand. Card bank Citibank refuses a refund. They say that Dell has a 3 year warranty, they cannot help me. I cried as I hang up. This is the first time I did not use my American Express card for a major purchase and I'm seriously regretting this choice right now. I called Citibank before I used the card to buy this computer and they told me that they had the same policy for refund/replacement such as American Express. Amex would be of me reimbursed. You can count on them regarding such things. I will never buy something big with my Citibank credit card again.

I decided to try again with a different CS Rep., I hope they won't have me disassemble the computer it's release-able before they order me my 3rd computer but I have my tools out and I ready to to do that if that's the only way I can get my replacement computer.

Dell phone service is the worst and after that I finally find the right dept I ask for a refund and they say no way, but when they put me on hold, I learned to be queued means that you will be disconnected with Dell. I think that 'hold' is the code for hang up on this person. I added to the top how time may that I was hooked to the top/disconnected upward by them and it now more than 30 times. The total number of real. Can you imagine if I was a boss or an employee for Dell? This is not the case for me.

I connect everything and everyone that I get, I ask their name, and ask them to call me if we get disconnected. In two hours I'm trying to get help this morning I eventually call Dell more than 8 times. One of them told me before it disconnects / places awaiting me, "our software is.". Two of the 8 people who pulled swear me they help me and promise to call me if we're disconnected but never call back me. Another said to me earlier in the day, "we had problems with some of the parts of these machines. I have names for everyone, but they are not real half the time and you can never talk to them or even to find them. Two hours later, 8 disconnects and 5 times my story and enter all my information on the phone and listen to their music on hold, I now hate with a passion.  I get a CS Rep named Eric who says he will take my case and take responsibility for it.  He will order me a replacement. Erik assures me that he will be in charge of my case and I don't have to continue to talk to different people. I get the confirmation email saying he'll come within 10 working days.

Usually 2-3 weeks of not having a working machine. Another day of shooting. I can't do any work for my clients and work piling up. Children begging me to buy a computer from anyone but Dell and just sell the following that they send me on Ebay. I feel that how can I do this to someone else? I don't know how the guarantee would transfer more and honestly, I feel like it would be dishonest to stick to a person with this problem.

7/30 Computer replacement number 3. I try to remove the hard disk from broken replacement machine number 2, but one of the 5 screws to remove to get out the hard disk is stripped. A screw away from my life back. I call Dell.
Customer Service-says his name is "Alex", I ask to be sent to a tech person to remove the screw. Waiting and the phone for an hour. Refused. I told me they don't do that. I need to go somewhere and pay me or mail back into the computer and they will then send me the back of the hard drive.
Within 10 working days. I've now had my computer for more than 5 weeks. I pray you, they refuse. I take the hardware to the computer store and they use their tools extractor and may not leave the screw. They are trying. I love my local hardware store. Thank you True Value Hardware in Castro Valley, you guys are the best. They are like your time old corner store. They are actually in the middle of a neighborhood. They seem to have a bit of everything and generous in offering to help you when you have these weird problems. I'm going home and email Eric, my rep cs who promised that he would take responsibility for my case, and I ask him to help me please. Here's what he sent back 24 hours later.
"I'm sorry, Madam, but I must inform you that I no longer work in the Department of the workstation. I have moved to another Department and no longer have my old cases, including yours. Your case will be given to a new owner if. I trust that they will be able to solve your problem. ».
I just laugh at it. I'm at the point now where the only thing that will make me feel better is to publish my story and leave my honest comments everywhere on the internet. Dell will spend millions to get new customers and then they treat them like that. What is the problem with this company? I will become the person walking anti-dell in my personal life.
A dark reminder of what can happen with Dell if you have any kind of problems. I have send an email 'Mary', who told me her name was Alex yesterday, but my follow-up e-mail is Mary. Now I ask a confirmation email whenever I talk to someone, but I only get these about 1 5 times. I learned to try to force them to send me an e-mail while I'm still on the phone. I beg you to help me. No response... never.
I now know to call, nobody will help twice. Just wait for that if you buy a Dell computer. You never have a person who will help you in fact. They are all fired the ball and you can't get real names, extensions or anything like that.

7/31 call CS Rep name is Karla. 1 hour. I make sure Karla is going to call me at the time where I'm getting hung up. She is wise and never put me on hold for the whole time we're talking about. She puts just the phone down instead. Seriously, I think that it is the ONLY way that Dell will not cut you. I feel hope, it may be actually trying to help me. I request this be dealt with in order to return the computer and recover the hard disk. I'm ready to box it upward, and then return to the UPS Store for the 4th time to regain a Dell computer. I ask him if they can speed up it somehow since I am now 5 weeks without a working computer.
At this point, I do not expect anything. I kept telling them how I run an online business and can't do my job and have the year last of my life on this hard drive. Why bother? They don't care. No one took in charge the world this month as any other 8 that my CS Rep John 1, whose email I can't access even more and they wouldn't give it to me once again when I asked. Karla talking to several departments different and after a lot of time to hold (but not actually put on hold, thank God), she tells me that they will send a technician home to remove the screw. Seriously? Can you even believe this? I begged Mary/Alex yesterday and she was cold and unyielding, there is no way that would happen. I expressed my disbelief to Karla, who said only: I am pleased that help you, it will be 3-4 days for the service call? Much better than the 10 days that looks more like 3 weeks.

Independent contractor for Dell Anthony released two days later and can't get out the screw.
Now he almost 05:00 for Dell and I will not be able to get any aid again until Monday, this guy Brian tells me that I'm out of warranty before it bothers even to read my file. I tell him I'm on my replacement computer 3rd of them so I'm certainly not out of warranty. And to find my service ticket, he put me on hold and... Click, disconnected. Every time. Like clockwork.

I call back review this brand-new and the rep, Josephine said I have to put you on hold... I Scream no, until it can do (and disconnect me again), and I beg him to put just the phone down.  She does and I have heard all the people on the phone, wow, who are strong and then after 5 minutes it goes silent... oh no, please please do not disconnect me once again... I have to just sit here and wait for the operator turns on and says: ' If you want to make a call, please hang up and try again. Wow, I truly memorized by high hanging on so many times by Dell and hear the interrupt message. Josephine, he said now the warranty is not displayed. Honestly at this point, I think I should write off the 2000.00 for this machine and forget it. I easily lost 10 times x billable hours and work during this period of not being able to do my job and on the phone trying to correct problems with Dell. Josephine treated the return of order, and I ask him how can I be sure that I will come back this hard drive? I don't trust them at all. I do not hang up until I get the email of its confirming everything. Also sincere to someone of you other sufferers as it there, don't let them put you on hold! Tell them to put just the phone down. It's the only way you will not be disconnected.

Since I bought the first Dell Sept 2013, I do not have the use of my computer for 4 months. Up to half of the time since I placed the original order. As of today, I am looking at another 2 weeks until they send me back my hard drive. I do not have a usable computer to return to my work online.
I was forced to recreate jobs and combine work better as I can for my clients. My email is an obsolete year now and I have no access to the programs and files on the hard drive that has a stripped screw.

TO BE CONFIRMED...

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Tags: Dell Laptop