ICM script does not recognize new VRU Script

KENNELS IP - IVR

ICM v9.0

IVR v9.0

We have a .aef script that announces your place in the queue.  I copied the script and renamed (no change in the script logic) to match the new call centre not wanting this feature.  After adding to the IVR and the list of network VRU Script in ICM Config Mgr, the ICM routing script will not work the external script.  If I run the original script, it works without problem.

I've added new VRU scripts in the past without problem.

Is there something that I am missing?

Thank you!

Hi, OK, check the subsystem of the ICM on UCCX - is the new script on the list? In addition, update the new script in the repository of scripts UCCX. G.

Tags: Cisco Support

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