DVD writer does not recognize 'NEW' blank DVD - r (Windows XP)

Hello

I have a question that has been annoying me a lot during the last few weeks, as follows...

I have a Dell Optiplex GX620 computer is running Windows XP service pack 3, it has a cd/DVD burner in this model (HL-DT-ST DVD +-RW GWA4164B), I used to be able to burn CDs and DVDs fine, so please respond with lol 'maybe your drive doesn't burn DVDs' as you can see in the model # it's a DVD +-RW drive.

But my problem is the following... for some reason the DVD burner does not detect the 'NEW' blank DVD - R, there is no problem of detection of blank CD - R disc and I can burn fine on the CD - R. But for some reason it does not detect blank DVD?

When I put one in the drive, I don't get the popup asking what I want to do etc, or to go to WORKSTATION and look a the drive it shows no media present.

I have Nero Platinum 15 installed in my burning software, which has a function of DISK INFORMATION, which also shows that 'no disk in drive '.

I have re installed Nero...

I uninstalled the drive and re installed

Re, I installed the latest drivers for Dell Optiplex

I bought a second axis of new blank DVDs

I took out what I left little hair!

Can someone provide me with a fix for this problem? ANY help is GREATLY appreciated guys!

Hello

See if that helps you.

There is a "Fix - it" Microsoft for your problem on this link

http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

If above doesn't fix it, continue with the help of Microsoft:

http://support.Microsoft.com/kb/982116/en-us

See you soon.

Tags: Windows

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