ID blocked BB blackBerry smartphones

Hello

I tried to access my world of bb in vain, because my bb ID is blocked. I tried several times to ecover, but system kept sending the password on the account that I can't get access.

Can someone tell me how to solve this problem? I have a BB 8520 curve

Thank you much for the help

Hello

For security reasons, password reset emails never reach the BB itself. So, you need to separate access to this email account to receive and treat the password reset.

If you used the e-mail account is also available (for example, GMail, Yahoo, etc.), and then simply use a browser/PC and their webmail interface.

If the email account you used is only accessible through the BB (hosted @carrier, @bb, etc.), then you need to apply a rule to redirect on that account so that you can receive email elsewhere (for example, GMail, Yahoo, etc.):

  • KB28232 Reset blackBerry ID e-mail are not delivered to the mailbox associated with
  • KB28111 Impossible to reset the BlackBerry ID password when using a hosted BlackBerry email address

If you really have no way to access this email account, or if the e-mail account has been deleted, then you are stuck... and must make a decision...

If you have no AppWorld or other files that you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:

  • Be sure to check the link in my sig auto on this post... you need to be sure you have a good local backup on a computer
  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

If you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your purchase records BBID/AppWorld prerequisites.

Good luck!

Tags: BlackBerry Smartphones

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