Identification of the queues to officers on IPPhone

Hello, what can I do so that when an agent, which is part of several queues, answering a call in the queue, they can see which queue is that they meet on their ipphone? We only use agents ipphone. At present, the cti port number is displayed. I prefer to have it display the cti route point or ideally a name, for example, the queue of WAITING of SERVICE... Please advise...

This URL is the information that you are looknig for:

http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/apps_3_1/English/admn_app/cra_adm/prov_icd.htm#1030484

Tags: Cisco Support

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