Identifying Illustrator eyedropper does not color

Windows 10

Illustrator 2015.3 CC

I imported a. JPG and. Sample color PNG but when I use the pipette, it does not identify the color. Almost as if it was invisible.

However, when I use the pipette to identify colors on the forms I've done, it works fine.

Castle of the team,

What happens if you press SHIFT?

Tags: Illustrator

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