IMac software update affect scanning?

I have a 2008 iMac and a relatively new series 3500 Canon printer/scanner.  After a recent update of my software, I noticed the scanner stop working.  The format is different too.  The printer works fine again; only problem seems to be with some of the scanning.  I get an error message.  What is the update of the software?

Hi, Judi.

Thanks for the question!  I understand that you are unable to scan, the scan format is incorrect and you receive an error message.  So that print jobs, I would still go through the troubleshooting steps in the article below because they will also apply to the issues with a sweep.

If you have another question of impression

These steps may resolve with no other obvious cause printing problems:

  1. Open the Printers & Scanners System Preferencespane, then select your printer and click the minus (-) to remove the printer from the list.
  2. Follow the steps described in the previous section to add your printer.
  3. If the problem persists, reset the printing system, then follow the steps in the previous section once more.

If the issue is not resolved, these final measures to avoid that any currently installed printer drivers:

  1. Reset the printing system again.
  2. Rename the file to/Library/Printers:
    • From the Finder, choose go > go to folder. Then type /Library and then click OK.
    • Click once on the back of the printer to select, and then press ENTER to start to rename the folder. Type Printers-old , and then press ENTER to save the new name.
  3. Follow the steps in the previous section once more.

Get help to solve the problems of printer on your Mac

OS X El Capitan: print troubleshooting

If they do not resolve the problem, please reply back with the exact error message you received.

Please visit Apple support communities.

See you soon

Tags: Mac OS & System Software

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