Apple TV 4 ethernet does not

Hi all

My ATV4 has played since a week or so, whenever I wake up to play Netflix or something like that has no internet connection. I had to restart in the settings menu and then I go back to the Internet.  Works great no problems until what he iron so no internet connection until I restart again in the settings menu.  Previously and again, he was impeccable on Ethernet and WIFI.

Today, after all, an alarm clock, it does not connect via Ethernet cable.  I just tried.

  • change ports on the modem
  • change the well-known Ethernet cables and a brand new
  • Restore via iTunes
  • EU WiFi works, works very well after waking from sleep, just used Ethernet...

Nothing runs no Ethernet works now.  WiFi is great and no problems.  Now if I plug in the Ethernet it doesn't show in the menu network after a reboot, then if I unplug the Ethernet cable connection in the menu said "Ethernet" won't get far (although the cables are disconnected). My wifi will not come until I restart the ATV...

Is this a known problem or broken inside Ethernet gadget?

See you soon

125AT greetings,

Thank you for using communities Support from Apple!

If I understand your question your Apple TV (4th generation) is having some problems stay connected to internet when connected via ethernet, but no problems when connected via Wi - Fi. I also see that you have made some amazing troubleshooting already, including restoring with iTunes.

To move forward, I suggest you make an Apple Store or send to Apple for the assessment. Information on these options in the following link.

Apple - Support - Service Response Center

Best!

Tags: Apple TV

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