Impossible to download and install KB2871389 as the basis for Windows 8.1 in french

I don't know what to do because I want to move Windows 8 to 8.1 then WINDOWS10

Hello Nelson.

Thanks for posting your question on the Microsoft community.

I would like to know some information about the problem so that we can help you better.

What happens when you try to install the patch "KB2871389"? You receive an error message or code?

Thank you for details on the issue.

I'd suggest to run the Windows update Troubleshooter and then try to install the update. Please follow these steps:

a. press Windows + C keys together, and then click Search.
b. type Troubleshooting in the search box and click on it in the search results.
c. click 'show all' and then click 'Windows Update'.
d. click on 'Next' and follow the on-screen instructions.

If Please also consult this article and try to upgrade to Windows 8.1.
Reference:
Upgrade to 8.1 Windows: FAQ
http://Windows.Microsoft.com/en-us/Windows-8/upgrade-to-Windows-8

In addition, see also:
Upgrade to Windows 10: FAQ
http://Windows.Microsoft.com/en-us/Windows-10/upgrade-to-Windows-10-FAQ

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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